Yes, my school does provide "frequently asked questions" that students usually ask. I find this to be very helpful before I began talking to prospective students. It allows me to mentally prepare myself with what types of question that may be thrown my way so I can better assist the students.
Yes, our school does provide the most frequently asked questions as well as the answers to help us help students.
Absolutely, we have a FAQ and answer section that we keep at our desk at all times. We were told to give verbatim answers when these specific questions were asked. To follow compliance and ethics, we were told never to stray far from the answers that were written down or it could mean our jobs. I think that makes it quite clear how important giving accurate and non-misleading information really is. I know that no one wants to lose their jobs over compliance and misleading a person, but I always do my best to make sure that every student has a clear understanding of what everything means. Just ask, Do you have any questions? or Does that make sense? I would much rather spend 5 minutes discussing or finding the answer, than being walked out the door.
We have been given great questions that are often asked by students. It really has helped me to prepare for a variety of questions and concerns that may come from students.
Yes, my school provided us a very detailed list of frequently asked questions. I found it to be very helpful.
ITT Tech offers there staff with frequently asked questions for prospective students. I feel that this training is very useful and contains great information.
Yes, my school provides FAQ's which might be asked by prospective students. This is a very helpful guide when speaking with the students.
yes my school does provide answers to frequently asked questions that we might get from students.
Yes, my school provides answers to "frequently asked questions" that prospective students often ask during the admissions process.
Yes, we were provided a list of FAQ during our training which we can reference when speaking with prospective students - one FAQ pertains to general questions about GCU and being an online student, another set of FAQ is spoecific to the College of Nursing and Healthcare Professions, which I represent. I also keep a running list of additional questions, and input the updated questions/answers in my resource binder.
Yes, Antonelli College does provide me with answers to frequently asked student questions. The best locations to find this information is on the marketing website, Learning management system and in our resources notebook.
What are some other resources available for other admissions departments?
My school does provide us with answers to "frequently asked questions" that propespective students often ask during the asmission process. Although there is no way to have all the answers for the many questions that may be asks. Theres a list of answers for more common questions that are considered basic.
We have several resources for prospective students in order to provide them with the highest quality in customer service. We have online resources, direct access to admissions Reps; and as a field agent I am also knowledgible of admissions requirements.
Yes they are given to all admissions personnel as well as various support staff and are added to as new situations arise
Our school is in the process of realigning the training manuals for Admissions Representatives and one area of the new manual will be Frequently Asked Questions from prospective students.
Yes, my school does offer frequently asked questions to our students during the admissions process. I feel it's helpful to provide that information to our students.
Yes, The school provides new admissions reps with answers to frequently asked questions.
Not preciously, but they do provide standard answeres to such questions as transferability of credits and financial planning resources.
Yes. We are provided with a handbook that has such answers available, and if a satisfactory answer cannot be found there is also a "Frequently Asked Questions" tab on the online website that perspective students can be referred to. There are several resources that can be utilized, including asking facutly and staff if the question requires further investigation.
Yes, our school does provide answers to "FAQ." Also, when agents are going through the initial interview questionnaire, the questions are designed to learn more about the student and answer many of the questions that come up. Fortunately, we have developed a scripted demo that addresses many concerns that students usually have. It is our goal to answer all their questions by the end of our conversation.
