Yes. We also took specific tests regarding frequenly asked questions to test our knowledge of providing appropriate and accurate answers. I thought both the information as well as the tests were very helpful.
I am getting more comfortable as I gain more knowlege and take the time to pracice what I have learned each day.
Yes. They are very helpful. We are informed of these FAQs and are required to take an assessment on this information. I think that with this job and the state adn federal regulations, it is imperative to be prepared for everyday questions like that.
Yes, each Rep should have a list of frequetly asked questions and the responses to those questions to help with our In Home sessions.
Our school is very good at answering questions. Whether they're from students, parents, or between staff members. If someone does not know the answer to your question (which is rare) they won't stop until you are satisfied with the answer.
Yes, my school does provide me with answers to frequently asked questions during the admissions process. We have all of the resources we need available to us in order to answer these types of questions.
Yes, My school provides rigorous training on how to best help adress the students concerns.
As part of my training, and on our site links,there is material posted as to the most frequently asked for information. Everything is transparent and the way questions are answered must be compliant, consistant,informative, and not misleading. Only personelle specifically trained in certain areas (ex. - such as Financial Aid) can give answers to certain questions (ex. - concerning Financial Aid)and make themselves available to students to do so.
I have been able to look over the "frequently asked questions" that have been identified by my school. This information was available to me through the employee website. I was able to read about different scenarios and what is the best way to deal with questions and concerns from students.
Yes. The school does provide me with answers to frequently asked questions that prosepctive students often ask during the admissions process. The FAQ answers elaborate on topics ranging from student housing and credit transferrability to disability services and career services, among other important topics. This is a very important source for me to use when being compliant and fully upfront regarding any particular situational or direct inquiry that a prospective student may have.
Yes. We received an extensive packet that outlined possible question scenarios when interacting with potential students. This information was very helpful in understanding the wide range of information of which agents must be knowledgeable.
Not only are a number of FAQs readily available, there are compliant appropriate scripts with regars to sensitive information and questions. There are limits and restrictions about what I can talk about or address.
Yes, its part of our training and we have a complete script that guids us.
yes they have come up with a Q and A fact sheet of the most frequently asked questions that students ask
Yes! In order to stay in compliance we have a specific answer for if students ask about placement rates, financial aid, etc. It is very specific for what we can and cannot say.
Yes
It is important to accurately answer students questions, and it helps by having already discussed that information with the school.
Yes they do. There are usually standard questions that get asked alot. This is a great tool but it's important to remember the most FAQs will change as this industry changes.
Yes, the campus does provide each agent with a complete list of potential questions and answers to frequently asked questions. This helps to facilitate conversation with the prospective student and provides immediate information to make an educated decision on enrollment.
Our school does provide us with answers to 'frequently asked questions' via DOA, Campus Director and other Admissions Representatives - all are avidly available to assist.
Our school has provided me a guide for addressing frequently asked questions. Many of our students arrive here from out-of-state and come from a variety of backgrounds (including no support from family members). Having the guide allows me to be better prepared to anwser their questions.
Yes. I am constantly surprised by what students and parents ask. It has to be an FAQ with emphasis on frequently.
