At the start of the program, new students have an orientation with the academic team to outline expectations, clubs, events and introduce key personnel. Faculty are encouraged to bring in one industry guest speaker per term, and undertake a field trip to reinforce class concepts. At the end of the term, students complete end of course evaluations, which are anonymous, and allow the academic team to see inside the classroom from the student perspective. Faculty are observed on a regular basis to ensure they are delivering an engaging curriculum that means the course learning objectives.
Our school conducts surveys to assure that our students are satisfied with the level of interest we take in them and also how they feel about how each person they met from admissions to financial aid to orientation.
Reynaldo, do the student satisfaction levels vary much from one academic period to the other?
Yaima, who participates in the weekly meetings of all departments? What type of problems have been exposed?
Yaima, what have you learned that has improved teamwork at your school?
Gina, I'm glad to hear that you getting feedback from the surveys now. Giving surveys and not sharing the data seems to greatly reduce their usefulness.
There are surveys at the end of each term that students must complete and those are evaluated to verify student satisfaction is being met
First we always have our doors open to all the students, the staff and the students participare together on activities and events, and we have a weekly meeting with all departments to expose any problem and find the way to help.
i think is a team work, all departments should be part of this, student survey is an exelent way to know about how student feels, and academic report let the instructors know how to work with the students to help them better.
Our Institution has the students fill out satifation surveys and class/instuctor surveys. But until this year, I was never made aware of what the surveys reported. I have worked at this program for two years. I also did not know what type of questions were being asked of the students. We do have students resources such as instructor office hours, so that students can talk to us about academic or other issues.
David, I respectfully suggest that responsibility for finding a job rests with the student - with help from the student success coordinator.
Patricia, how is all this data synthesized into an action plan? Are multiple departments represented in the analysis?
How does this relate to expectations and satisfaction, Jennifer?
we have mentoring programs and student success coordinator who job is to help students find jobs once they graduate from school. Faculty provide tutoring and office hours, we have suggestion boxes and do classroom reviews.
There are several things done to assure student expecations are met. We have an open door policy encouraging student feedback on daily basis, this policy can nip concerns in the bud. Student satisfaction surveys are taken during the term-this involves building, grounds, parking, classroom size, computers as well as response to any issues or inquiries. Students are also given a instructor/class survey at the end of each term. These are read and evaulated with each significant departments.
A student satisfaction survey is comlpeted and results are compiled quarterly
Nicely done, Brian. It's good to hear that everyone was flexible enough to solve the problem in a proactive way.
Donna, that's a lot of data. How do you evaluate it and set priorities?
The school is well-aware of ADA requirements and such. What I am talking about is addressing the needs of a specific student wherein their situation has somehow changed between enrollment and the start of classes. If the school can address the student's situation, while adhering to the standards required, they will do so. In this instance the student has a 2-year-old child that her mother was to take care of during school hours. 3 days before the start of classes, the mother found she could not keep the commitment. The student was able to line-up another person, but that person was not available early enough to allow the student to be ontime. The student was planning to cancel classes until the administration came up with a plan, with the instructor's approval, that the student would show up no more than 30 minutes late to lecture for the first half of the semester (which is the time the student thought was needed) and would be able to make-up those lost minutes during her normal class schedule (skipping breaks, shorter lunch, etc) so as not to be a further burden. The student accepted and did extremely well in the class and the school was able to retain another student.
Oh yes, we have graduates anywhere from a year ago to within the last few months that still come back to visit and share their experiences with current students. They are able to offer a different prespective now that they have completed the program, and it really boosts the current students morale as well.
