My institution asks the instructor to write the daily objectives on the whiteboard for each course taught each day.
At the end of each course, the students are asked to fill out an evaluation sheet.
Approximately each quarter the students evaluate the instructor, the curriculum, and the school.
Occasionally these evaluations generate changes in the curriculum to benefit the students.
The school (myself since I'm the clinical coordinator) has the students complete a survey in the clinical module at mid point and at the the end of their externship. I usually follow up with every student that leaves a comment and address all concerns.
At my institution we constantly reassure our students the education they are being provided is the best possible to prepare them for their careers.
Students are able to better retain the information we expect when they are confident we are giving them the best education that is available.
Our students complete evaluations if their courses and as instructors we have an open door policy that allows students to express their opinions without any negative impact that would deter them from succeeding in their chosen profession.
Students enrolled in my institution complete course evaluations at the end of each module, there is a suggestion box in front of the Director of Student Services' Office. These tools allow students to submit anonymous and candid evaluations regarding their experience in the classroom and on campus as a whole.
Adminstration also has an open door policy; students are invited to stop by their offices and email them if they have any concerns or suggestions regarding how to improve the experience as students.
Most recently, a leadership council was established. The council is made up of students from each program and they act as liaisons bringing the concerns and suggestions of the student body to the attention of administration.
Overall, student expectations are taken into consideration and the end result is high satisfaction ratings that are evident in our program retention rates.
As an institution, a focus has been placed on addressing student concerns. Administration has established an open door policy for students to voice their opinions.
Students complete course evaluations at the end of each module; they are asked to provide feedback on the course and their experience overall on campus.
Our Administrators are also seen walking the campus and visiting classrooms to speak to the students and invite them to suggest how their time in school could be improved.
We have weekly meetings to discuss students and any concerns that may have been raised. Overall our student satisfaction has improved greatly as a result of our efforts to hear our students' voices and concerns.
We also have a suggestion box outside of the Student Services Department that allows students to provide anonymous feedback.
There is a renewed emphasis on connecting with the students, assisting them in every aspect of their education and an expectation that all faculty and other concerned personnel are approchable and proactive.
Our school utilizes student survey to measure is they are satisfied with the course. Along with that, students also met with the DOE on a one on one to discuses issues or areas to improve.
Our school utilizes student survey to measure is they are satisfied with the course. Along with that, students also met with the DOE on a one on one to discuses issues or areas to improve.
Absolutely. Getting to know the student and extablishing a relationship with them is key to retention. If the relationship is vital and positive, the student will have more of a desire to return and reconnect with you. Trust is so important. Most of my students are young, with their own set of life's problems. It doesn't take much to sit and just listen to them. They appreciate the time spent, having someone care about them and their situation.
Ou school also uses the student survey and rates the entire process, including the instructor. I do like the fact that your students meet with the director and placement officer. That's outstanding. I think that would help tremdously for the student to take another look at their attendance, grades, attitude, and just general feeling about the career choice.
I believe that from the very begining, the student is given a syllabus with course outlinee and modules to complete. Once the student is encouraged to follow along and discuss the course outline, noting those in charge of each module, they have a clear understaning of what their expectations are. There is always a list of those in charge of particular departments who can address any comcerns the students may have, with extension numbers, such as financial aid, health issues,tutoring, and so on... Then there is follow up. Once a student have voiced a concern, there is a follow phone call to make sure these students are following through with their own participation in resolving the issue.
Yes they do. They are actually informed ahead of time so they can tell the administrative people when is a good time to come to class and address the students. So the faculty members know what the annoucement is about and they can follow up to make sure the message is clearly understood by students. Administrative people will not interrupt a test or just walk in class in the middle of lecture. It is either done before class starts or towards the end of lecture before students go on a break or before dismissal.
Do the faculty members stay in the classroom when the administrative people are talking with the students so they can hear the message as well?
Inconsistency isn't just an issue between admissions and the classroom. Expectations in the classroom can vary widely among different faculty members.
No question that everyone on the staff and faculty have to have the same vision. Do your admissions people participate in the orientation to affirm their understanding of the program?
Is the end of term feedback done face-to-face with an individual student meeting with the department head and his/her instructors? Sounds pretty intimidating. I'm not sure I would be willing to provide negative feedback in that situation.
WOW!!! What a wonderful culture!
This is the first time I've heard of someone having a Director of First Impressions. By creating a title you certainly underscore the importance to the institution. Does this person have other duties? Does his/her responsibilities include vendor relationships, welcoming guests, etc?
Would you please share more information about your OTAP process? How are expectations identified? Who participates in the evaluation and how are the results communicated?
My institution places an emphasis on the use of surveys and routine visits to the classroom to engage students.
At the end of every module the students are asked to complete course evaluations and there is a "Suggestion Box" available in Student Services for students to submit their opinions about all aspects of their education, not only instructor satisfaction, but even concerns regarding the campus.
On a regular basis, the Campus President, Student Services Director and Director of Education visit the classes and talk to the students to let them know we have an open door policy and they are welcome to stop by their offices and discuss anything they feel needs to be addressed.
Good stuff, but expectation should be consistent from admissions down to the faculty level. I noticed students complain just about anything inconsistent even with code of conducts to impose profesionalism. I think expectations that was given during the first day should also be repeated over and over.
Expectation and satisfaction is a good standard for retention however every departments should be giving the same message.If admissions tell the student of what to expect, this should be the same expectation all the way down to the faculty, so that what is told from the beginning should be the same all throughout. I think an orientation which is simple and easy to remember and repeated by each departments and finally enforced in the classroom will ingrain in the mind of students by the time they are about ready to the workforce.
