No, I feel the students are more concerned with the actual cirriculum and potential job opportunities rather than policies in the enrollment agreement. This is why it is essential that the agent review each section of the agreement thoroughly so the student understands all the requirement of enrollment.
John, I agree that it would be a good idea to 'strongly suggest' a student read the enrollment agreement. In our state the time limit to cancel a contract is 3-days only.
Michael, do you find students are patient with your process ?
No, I don't get a lot of specific questions regarding the admissions process and policies. I try my best to answer all of potential student’s questions in my interview.
I find the enrollment agreement is a great tool for our own protection. The students can never come back and tell us we never told them about tuition costs, fees for withdrawing etc, etc....
I have found so far that most students do not ask many questions during admissions about our policies or statements. The information is contained on our website, in our course catalog, and in the initial application process; so most students have been bombarded with the information before enrollment even begins.
I find that students ask a few questions basically to bring clarity to the information they received. Sometimes peole have to repaeat what they beive they heard, in the form of a question to make they get it.
I think in most cases, some do not take the time to read everything. Some are so focused on just finishing school, they just sign the papers.
I have found that during the initial admissions appointment, most students take notes and during our enrollment process, we thoroughly explain each part and make sure they have a clear understanding of our enrollment agreement to which they have all their answers from the previous meeting (unless they decide to enroll directly following the initial admissions appointment to which all the information is fresh in their minds)and don't have many questions, they mostly just like to clarify on certain points which again, is why we take the time to thoroughly explain each section/part so the student is confidant and knows exactly what they are agreeing to upon enrollment. Going through line by line, word for word, helps in ensuring the student understands the agreement and of course, if they have any questions that may pop into their minds after they've signed the agreement, we always encourage them to call us or stop by and ask. We always strive to make sure the student thrives and feels comfortable.
Based on my experiences it really depends on the student. If a student is shy i will ask if he or she has any questions more than once. Again, i show any prospective student the enrollment agreement after they choose that we are going to be a good fit for their educational needs. I go over every line item so there is no confusion and if they have any questions i am there to answer their questions.
I find that students do ask questions and I exspect them to do so unless they have completed one prior. All of my new students ask and I walk them through and I explain every detail so that they are informed. This is a major step in life and i am here to support thier efforts to that change.
I agree. I make sure to fully explain what they are signing and always follow up asking if they understood my explaination before we move forward.
I don't find students asking too many questions regarding policies or statements because of the thoroughness of the interview.
I don't think they do. I think they ask more about graduation and career services. They are there to graduate and get a job. I think they should ask more questions then what they do. There are the few students that come in and ask questions about everything and I think they are the ones that end up making an educated decision.
Most of the time some students will ask certain questions, usually the answers to their questions are in the Enrollment Agreement.
I am currently in training and I have found, during my observations; the agent goes over the agreement throughly. The students have not had any questions about the forms.
I do not because many of our students are going to college for the first time therefor they don't necessarily know what questions to ask. Also our advisors make sure the process and policies are presented in detail and very clearly for students to understand
I think our enrollment agreement is pretty clear, but if there are questions I would rather someone ask and understand for sure.
Good information John! I like the fact that the student may be overwhelmed during the enrollment process and may take the information home to read and respond within the 5 business days.
By in depth do you summarize each section Kelly or do you read it to the prospective student?
