Admissions paperwprk
I do. They will ask things about tuition or refund policies. I go over those things with them at the time they ask, as well as when we go over and sign the enrollment agreement. I actually feel it make the process easier when they ask questions.
We must have no surprises, or guesses.. this is a process that is critical and time sensitive. It is our duty to remain knowledgeable, organized, and time efficient while working with an applicant.
It is important, it is being transparent and giving students the idea that we are interested in having them be a partner in their admissions process
Thats where I believe our job comes in and we have to find out everything we need to about them.
Depends on the student - some are more savvy than others. I try to be as thorough as possible, while also reading their reactions to gauge their understanding.
No they don't because we explain each page as they are signing or prior to them signing. This alleviates the problem of them saying "he/she didn't explain that to me". In addition we are providing excellent customer service to the prospective student.
Yes, they ask about, "what if", scenerios. For example, if one has to withdraw from a course early due to unforseen circumstances such as an accident that leaves one disabled or incapable of engaging in anything?
This is what I do as well. I rarely have questions about it because I make sure I cover every section of the Enrollment Agreement.
I know now how important that getting all copies signed and to give copies to the students.
I would agree that the applicant usually is not informed on the questions to ask. So it is up to the agent to provide and disclose all information that is pertaining to the student and their future.
I would say that it is the admissions Rep job to make sure that the applicant has been properly informed about the school and disclosed information that is required by the state. This helps in providing a logical decision for the individual that is focusing on higher education as an options.
No, I do not find that students ask many policy questions at all. Although we do discuss policies with them, usually when they do start asking about policies is when an occasion arises that they need to know.
I have only just begun to sit in on different interviews, but from what I can tell, most students do not have a lot of questions about the policies or statements in the enrollment agreement; I think their inclination is just to sign and get it over with. It was very helpful to see the other admissions representatives explaining each section of the enrollment agreement and asking the student if they understand/have questions about what they're signing, even if the student was not the one to initiate that conversation/ask questions.
Our Admission Reps go through everything very throughly, I also thinkn it is very important for them to read the catalog so if they do have questions we can help them understand it better .
No, I have found that in most cases, students will briefly scan, then sign. In my opinion, as an admissions representative, you should discuss the entire enrollment agreement and other documentation with the student. This will ensure that the student completely understands all information prior to signing the required documentation.
Since I have been sitting in with my director, i am hearing more chatter coming from the parents when students are younger. Our school seems to do a pretty thorough job based on the guidelines set forth by the state of Ohio.
Absolutley, and even if they don't 'ask questions', this is still something that is heavily reviewed upon / prior to enrollment.
From what I have observed, typically no; students do not ask many questions related to the policies or statements contained on the enrollment agreement. If the agent is through in their explanations the student seems to understand the verbiage contained within the agreement. If there are questions asked it seems to be mostly related to the refund policy.
No, as a matter of fact I wish our new prospective students would ask more questions. I think it is important for admissions representatives to be very proactive in helping our prospective students to be engaged in the process, to ask questions, and to make sure that as representatives we are doing our best to encourage the prospective students to ask questions. We have to check for understanding. The last thing we want is for a new student to feel like they aren't completely aware of what they are committing themselves to in the long run.
Some students do, but most students I have worked with typically are well educated and have attended school before.
