Usually my first time, serious students are the ones who ask the most in depth questions about the policies and statements. Everyone else is pretty much used to it.
Yes. Most of the questions I get during the signing of the enrollment agreement are financial. As in, what are they liable for, if books cost may vary, etc. They also often want to know if signing the agreement bounds them to the school and costs immediately. I make sure to refer to my DOA or the Director of Finance for any questions I feel uncomfortable with or do not know the answer to. I never want to answer a question I should not or give incorrect information.
I feel that students are only asking questions becuase they are most likely confused about some aspect of the admissions process. It is our job to make sure they are fully informed that way they can make a beneficial decision.
We do it this way as well. This ensures that not only is the student getting all the information they need, but that the admissions rep is doing their job as well.
Yes, at almost every student meeting refund of the application fee comes up as well as refund policies if the course is not completed. This form brings many questions simply because of it's legal / contractual language and appeacance. I do cover that everything is spelled out on this form or in the catalog and has been reviewed and approved by the state of Ohio.
We do this at our school. We go through each section with the prospective student and have them initial next to each paragraph. This allows time for questions after each part and makes it feel less overwhelming for them.
I seem to receive more questions regarding the disclosure statement rather than the enrollment agreement. Of course, they are all interested in the costs.
I think that it goes both ways, I have had instances with both. I think that the student can become overwhelmed with all of the information and sometimes they do not ask questions from fear that the Admissions Rep would think they were not paying attention or could not grasp the information.
Generally, students don't seem to ask many questions; I think they are a little overwhelmed, or busy trying to absorb a lot of information. I pause frequently to ask if they have any questions. I also encourage them to read over the catalog and brochures (especially the financial aid info)after the visit, because that is when the questions will occur. I am in Re-admissions, so most of my students are already familiar with the process. However, the questions they ask are very good ones!
Not really. If you disclose all of the pertinent information so that the student understands it, the admissions process should go smooth.
I usually dont get many questions from potential students pertaining to the policies or statements on the enrollment agreement. Though I always encourage students to ask questions, the people who show the most concern with the enrollment agreement usually take their time to read it front to back instead.
i agree. It is important for them to understand their investment in their career choice.
Yes. If the admissions representative is taking the time to carefully cover the enrollment agreement their should be some dialogue that the student understands and is alotted the time to ask questions before enrolling.
No i find that our enrollment agreement is self explanitory and easy to fill out.
Agreed, the enrollment agreement seems to answer more questions than cause new ones.
It depends on the student and how much clarification they need. We go over everything in the interview so many of their questions have already been answered.
It just depends on the student. Some ask a lot of questions
my students don't typically ask a lot of questions during the whole process, becuase our process is designed to address the questions before they even come up. The enrollment agreement simply serves to supplement the things I have already told them and makes it legal with a signature.
Potential Students should be encouraged to ask questions. The only way to "check for understanding" (a big part of a Responsible Admissions Representatives job) is to ask "Do you have any questions about.......".
Better to confront the doubt, anxiety or whatever the issue may be at the time the EA is signed than later. Full disclosure in an environment that fosters honesty comforts all.
I know that the students and parents are always anxious when it comes to enrollment and financial aide. This is why I beleive representatives should take time with perspective students in informing them throughout the whole admissions process being this is a stressful stage.
