Our institution will call only if the perspective student requests information. The process for placing someone on the Do Not Call list is very easy to follow.
We will also use email to communicate with a perspective student if it is requested.
How do these regulations effect text messaging of perspective students?
When a caller states "Do Not Call", then we must notate do not call and incorporate proper documentation in the student activity notes. We remind the caller it may take up to 24-48 hours for the implementation of such transaction to occur to be mindful as well as ethical.
I tend to send out appointment email reminders as well. Other than that, if my prostpective student's number has changed and I dont have it, I will send out an email to let them know that I am trying to get back in touch with them.
We ensure to ask our students if it is okay that we call them with every phone call even if we have already received expressed consent and they stated it is ok to call them, just because of the regulations in place.
We do not make any cold calls. Our campus support center also regularly looks through our lead information and removes those that have been added to the DNC list.
As I work primarily with students during and after they have enrolled, my methods of contact have typically stayed the same. I have though begun to be more and more thoughtful of the communications with students, in particular email and phone messages that are direct and to the point. Certain emails need to have clear messages to promote better communication and avoid confusion.
I agree, mobile phones have become mobile devices, and with this shift in technology, mobile devices can provide email which is easier to read through than a voice message. I notice a much higher response rate via email correspondence than phone.
I'm not a primary recruiter at this time for my organization, however, I will be sure to be more clear in my emails, in general as a result of the information learned in this continuing education.
I only contact students if they ask me to. If a student prefers me to email them rather than a phone call I send them information. I never violate what a potential student asks, it could cost you their enrollment! As far as if a student prefers not to receive our emails I take them off our list right away. You must respect what a student wants and never violate any laws.
I effectively use subject matter as my initial communication. I summarize the content, therefore there is no feeling of deceit.
I generally only use e mails to confirm appointments or important dates along with leaving a voice mail on the phone to ensure they get the valuable information needed.
Our institution complies to the request of the student including the dnc an the can spam list. if the student request to be placed out of the contact list, we just simply do it. It is always better to gain their trust than bombard them with calls that are going no where.
We always make our website available for current and prospective student's use. We put useful information so that is ever they need something and do not want to call us, or we can no longer check on them, they have a great resource!
Whether or not a perspective student has indicated interest can be confusing. Some people are required t giv out their personal information for recruitment purposes when they simply have a question about conducting business in that physical campus.
I have made it clear where I am calling from and want to make it very clear to the students and make sure that they understand that we are here to help assist them in getting back into school if that is there choice. Letting them know we are here for them.
Our institution follows this regulations to the T. We only send text messages after the student has enrolled in school and only if they have agreed to receive them. We give the option for students to agree/disagree to receive text messages from school representatives. Also when we send emails we must type our school's name and purpose of the email and we have the Unsuscribe option as well. Now days, I think it is a great way to communicate with students and more for us since we are an online school. But always following rules.
I basically like to let our school speak for itself. Once the potential student is able to see the entire program, via our demo, then usually, they are able to make a more informed decision as to the direction they want to go.
Having students fill out interest cards, that are truly interested in the programs our school offers, eliminates a lot of wasted phone calls to non interested parties.
We use our website to invite prospective students and others to request information from us. We may use Constant Contact to send out newsletters, etc., but that is sent to people who have signed up to request our newsletters, and it offers an opt out option.
