Don't you wish everyone did that? That's a great customer service tip that all can benefit from if we put it into practice. Thanks for your post.
I do the same thing. I always leave my number twice, rather than just once at the end of a long voicemail, that way they don't always have to go through the hassel of listening to it all again.
It sounds like you're providing a variety of information during your call backs to help the prospective student with the answers that they might be looking for. How do you decide which of your features to discuss with the prospective student?
I enjoy informing students about the quality of our programs, the relatively short time period that they can be completed and the job great opportunities that exist in their chosen field of training. This means that they can receive a quality education in a short time and then quickly pursue employment opportunities allowing them to earn a good paying wage that had been eluding so many of them before they started the program. We offer career development services and arrange on-site company interviews to further their employment possibilities.
Milagros,
Good points! Have you ever observed a situation where you've seen humor backfire?
Dr. Jean Norris
Yes , humor is a powerful tool to be use and dont speak fast, slow down and speak very clear
It looks like you're going with the curiosity angle with these questions, great approach. How has using these types of questions helped your call back rate Shirley?
Where do you see yourself in 2 years.
Do you know what kind of financial aid money you qualify for.
What are you plans for the future.
sounding enthusiastic offering hope and opportunities
Hi Denise,
Coming up with a creative way to leave a message is a great way to get the attention of the student and maybe even a call back; however, I encourage you to do your research and to make sure that you're providing accurate and compliant information at all times. An attention grabber is great, but only with information that is accurate and compliant.
Dr. Jean Norris
I will leave a message and tell them the particular career they are interested in makes over 6 figures and it is an in demand job!
Using a sense of humor can automatically put a smile on anyone's face. Changing a person's outlook and mind frame can cause a positive reaction which would result in the person calling back just to talk to you.
Our leads come with alot of information - email, address, education background etc, I like to add a personal touch to each vm, example... if they just graduated high school, i congratulate them on wanting to continue their education, I add in some information on which class they specifically inquired about, then i let them know the hours to reach me along with my phone number (twice). I also let them know that i mailed out an information catolog but would like to meet with them in person to discuss their specific questions about getting started.
I like the idea of leaving an email adress as another way to contact me back, i will definitely start adding that in my voicemails.
Dabel, sure. Using referrals is a great way to secure more inquiries. Typically those PDLs or PDIs have a higher chance of coming to school too because they have a personal connection and support.
Dr. Jean Norris
Pe prepared with an an "advertisement" about some of the features and benefits of your school (career services/placement assistance) to pique their interest. Especially those things that separates us from our competition.
I used words such as Scholarship, Grants and Payment plan are avaliable
One creative way to intrigue a caller is to let them know that a friend or family member who has recently came to an interview spoke very highly of them. This student feels more comfortable because they know someone who has the same interest and is most likely to begin school with them.
Ways that are creative would be announcing a upcoming event at the college. Such as Student Open House or Job Fais at you College.
I have found that using a positive voice and smiling over the phone has brought about 90% of prospective students.
Stephanie, thanks for sharing this. Inviting the potential student to an event on campus is a great way for them to learn a little more about how they would be a great fit. Nice work.
Dr. Jean Norris
