Get Your Students Hired
DNCs are tracked in CampusVue. Any requests to be added to the DNC list - via phone call, email, etc - are entered promptly into CampusVue.
We have do-not-call instructions in CampusVue management system in the telephone column. This strategic location makes the dnc very apparent.
We manage this by tracking it in our database. We will mark these individuals as DNC. Our database personel keep up with this. I do not directly maintain the DNC students
I think Amanda Helbig's answer is one of the best. I do not call prospective students in my current position.
If a prospective student informs an Admissions Coordinator not to call them, the Admissions Coordinator enters "Do Not Call" into the phone number field in the student's database record. Any phone number that was originally in the phone number field for that student is removed and replaced with "Do Not Call." Then if the student's record is accessed again in the future, we know not to call them.
It's in Campus Vue and is readily visible in the activities. I do not contact students unless they are already in school, but the DNC info is there.
Great information, Shirley. It's important to note the option for students to provide authorization to override their membership in the do-not-call registry. Thanks for outlining these details.
Our Campus Data Base indicates "Do Not Call" directly on the student profiles we use for perspective students. My position does not require me to make any such phone calls, but the statement is evident to all those who use the Data Base.
The handling of Do-Not-Call Restrictions are handled by all employees. We are given specific rules according to the regulations how to handle each call.
As far as a do not call on the file already, we would need the student to fill out the "DNC Waiver Form" prior to adding the "National Do Not Call Override Document" on the Students Document Tracking Folder. The Waiver form then is added to that particular Student File along with the date of the request.
We have a Student Master Telephone Field which displays or macks the leads. It would depend on the status of the student. Would you have a specific question?
The program which we used helps us to comply with the DNC rulings.
The department I work in does not contact students directly for admissions purposes. But when looking at a stduent's demographics, a phone number able to be seen on the demographics page indicates a phone call can be made. However, if an individual request has been made either through the national DNC or directly to an employee asking the institution not to call, the phone number is removed from this screen and replaced with the phrase, "Do Not Call".
We have a Do Not Call box in our CampusVue student master. I am not involved with calling students.
Even though the Department that I work in doesn't directly contact students for admissions purposes. We can still view the "Do not call" status that is in the student record from the Campusview database.
We use the fededeal do not call list, updated on a regular basis and entered into Campus Vue.
We import the Federal List monthly into CampusVue, which takes care of the 90 days for new leads, and the 180 days for grads rule. Any number on the list outside of those dates has the DNC automatically masked assuming the number is on the DNC list.
Do you also have something in place to mark those that are on the national do-not-call list in addition to those who specifically ask that you take them off yor call list?