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Our campus uses CampusVue to maintain student information. Files are marked DNC if the allowable timeframe has been exceeded.
Do Not Call is listed in our student Data base. If we are requested not to call we notify the campus DOA and mark it as such in the Data Base.
Through the use of our database each student that requests to be added to the Do Not Call is specifically marked. This ensures that they will not receive any more calls. Furthermore, with the overuse of cell phones our institution does not use Automatic Dialers, since it is prohibited.
My employer's IT department imports the federal Do Not Call list into our internal database of current, former, and potential students to ensure our DNC list is current. When a lead indicates he/she does not want to be contacted further by the Admissions department, the Admissions Coordinator inserts "Do Not Call" into the lead's telephone field in our internal database. A DNC list is also kept for potential restart candidates who have indicated they no longer wish to be contacted.
Do not call is very clearly marked in our CampusVue database system. It is easy to see whether you are involved in contacting potential students, or, like me, are not involved in such activity.
We have a DNC report directly from our database Campus Vue, that we run every Friday that scrubs the DNC. If a lead is on the DNC list it will mask the phone number to say DNC, so we cannot call the lead.
As a Job Developer I am not calling students. My phone or email contacts are with businesses. However if a company is not interested in getting calls from YTI this info is documented in CampusVue for others to see.
Student information is contained in our Institution Data Base called Campus Vue. Tjhsi database is available to all faculty, admissions and Financial Aid departments. Under their profile, they will be clearly defined as Do Not Call.
We do track students that have registered with 'Do Not Call'. We track through our database management system (Campusvue). It is clearly marked on the students profile, if they wish to NOT be contacted.
Our business office reviews the do-not-call list on a monthly basis and removes any numbers that match from our database.
Each month our home office reviews our prospective student list and compares it with the "national do no call list". If any student is on the "do not call list", they are removed from our prospective student list.
Once a month our system downloads the national do not call list and applies it to our database. The database system also knows the rules. So, if we have not made contact and turned the inquiry into a student within the allotted time, the system will keep us from any further calling. If someone is on the "do not call" list but we have had meaningful contact and the inquiry has asked for a future call back, we can call back but we have to have a manager retrieve the phone number. If we are calling a "new inquiry" and they say do not call, we disposition it as such even if it is within the allotted calling time and we DO NOT CALL IT again. The technology we use is very savy with keeping us within the legal limits.
Our HO monitors the DNC list.
If an inquiry requests not to be contacted any longer, we document their request in their inquiry file, then immediately send an e-mail to our home office where they are placed on DNC.
A flag (DO NOT CALL) is posted on the student master in our data base system. This is available for all who have access/permissions to the data base system.
What about those requests that do not go directly to the school but, the individual is on the national do-not-call directory?
I do not call prospective students in my current position, but I understand that the following is how it is handled by those who do: If a prospective student informs an Admissions Coordinator not to call them, the Admissions Coordinator enters "Do Not Call" into the phone number field in the student's database record. Any phone number that was originally in the phone number field for that student is removed and replaced with "Do Not Call." Then if the student's record is accessed again in the future, we know not to call them.
My school scrubs our inquiries' information against the DNC list and automatically replaces the phone numbers, from the list, to "do not call." In addition as inquiries are contacted and we are told they are no longer interested in being contacted we are to change their status and alert our Admissions and Marketing departments of thier request.
I know that it can be found in our campus wide software managment system once a student has indicated they don't want to be called.
We delete their number out of our CV if a student calls in and states they do not want to be called. Their number is no longer in the system. This is one of the ways we handle DNC.