My department does not contact students directly for any sort of admissions. We leave that up to our admissions representatives. However, we can utilize Campus Vue which indicates whether we may call or NOT call the student. If a request has been placed that we no longer call - the number is removed from our system as an added precaution.
DNC is tracked and managed through our institutions student profile management database- CampusVue.
You bring up a great point, Dina. Even if someone is on DNC, an inquiry from the individual can "start the clock over" on the school's ability to contact the prospect by phone.
The DNC list is reviewed on a regular basis and prospective students on the list are marked as "do not call" which can be clearly viewed in our CampusVue information management system.
Every lead is scrubbed in CampusVue against the DNC. If the number is restricted it is screened/replaced with 'Do Not Call.' Once we receive a new inquiry from the lead, the number is unmasked.
It is manage through campus and it is marked "Do-not-call"
The do not call list is reviewed on a monthly basis and DNC is clearly marked in our system
If a prospective student tells us not to call again, the student's name is forwarded on to our home office which is then updated to a "Do Not Call" status and the phone number is removed.
They are listed as Do Not Call in CampusVue.
This is managed through our CampusVue data system.
Our school does a monthly review of prospective students. If someone is on the DO-NOT-CALL list, the name is removed from the list and notated in our campus-based software.
Once a inquiry is flagged as being in the do not call registry, and past the allotted time availble to make contact with the student, the student master is flagged in CampusVue as Do Not Call. When this happens, all applicable phone numbers on the student master are "masked" to CampusVue Users as "Do Not Call."
Our school database system identifies students as Do Not Call to allert staff member of their status. It is updated regularly by our Home Office.
Janis - Glad to hear that your technology solution provides mechanisms to support compliance of DNC regulations.
Dorothy - Thanks for sharing your practice to note this information even on the business-to-business contacts for your school.
Desire - thanks for including the information on the frequency of your DNC updates. This exeeds the requirement for such updates and demonstrates solid compliance with this regulation.
Thanks for noting your comment on cell phones. I sometimes receive calls from automated dialers on my cell phone and I realized that I tend to use it as a "primary" contact point without identifying it as a cell phone. I will do that in the future to reduce unwanted auto dialed calls.
Mary Ann - I'm happy to see DNC records noted in the data base for all to be aware of as needed.
Karen - it is good to have the information in your student information system to ensure that any employee referencing the record will know that the student is considered "DNC".
Our instituition regularly reviews the lists of prospective students to determine if their number appears on the DNC registry and then notates that information in our enrollment management system so all end users can view the DNC status.
