Customer Service to me is treating each individual with respect and integrity.
Ed, exactly. Thank you for posting in the forum!
Elizabeth Wheeler
I believe Customer Service to be the action that justifies your customers interest in your product/service. Customer service begins with showing your customer they are heard and you genuinely care. Prompt clear, precise communication
is key. Most customers just want to feel that you care. Stay away from irresponsible expectations and keep the lines of communication fluid.
Karen, Well said! Thank you for posting!
Dr. Jean Norris
Customer Service is basically the Golden Rule. Treating others as you would like to be treated. Being genuine in the way you treat your customers/students also. Also making it a priority to really know your customers/students. Greeting them by name in the morning when they come in. Encourage them. Always smile!
Treating everyone how you would want to be treated is key in customer service the better the service will definitely have an effect on your bottom line.
I could not agree with you more about treating other how you would want to be treated.
James, Well said and very true! Thank you for posting!
Elizabeth Wheeler
We can all help to create a more positive workplace by the way we approach not only our jobs, but our Customers. Depending on the industry you work in, our jobs should be creating great opportunities to connect with others, use our strengths, be engaged, learn, achieve goals and find meaning.
I agree with your definition but I would add to go above and beyond the customers needs and expectations.
i really enjoyed this lesson, i deal with students and clients every day in my school and this had some really great pointers and reminders!
Joseph, How specifically can you do right by your customers?
Dr. Jean Norris
To right by your students they are our ciustomers
Maria Christy, Word of mouth can be so impactful! Thank you for posting.
Dr. Jean Norris
For me, customer service is an organization's ability to provide their customers or client's wants and needs. It has a very great impact because if you provide a very good customer service it means you meet the expectations of the customer or your clients basically it produces satisfied customers. But if you provide bad customer service can generate complaints and It can result in lost sales, because consumers might take their business to a competitor.
Sean, The truth is the best way to go! Thank you for posting.
Dr. Jean Norris
I believe customer service is defined by expectations. Customers (in any field) expect that when you give them guidelines to follow there should be little to no surprise in their experience with your business. And if they have any questions, they expect answers(Not necessarily what they want to hear, but at the very least the truth). Keep things consistent for your customer and keep them informed, your customer service should be top notch. Everybody (employees)isn't on the same page, or leave the customers wondering what's going on, the your service will be found lacking.
My definition of customer service involves three areas. First, service must be provided in such a way that the client will benefit. Second, the service must be provided in a safe manner. Finally, personal information must be kept confidential.
In regards to providing service in a manner in which the client will benefit, honesty (always delivered with respect and courtesy) is essential. If one adopts this philosophy, the customer ultimately benefits from the services provided, and as the provider of the services, you are able to convey the fact that you have the client's best interest in mind.
Safety and confidentiality are requirements of providing good customer service. These factors help to build trust between the provider and client.
I beleive providing good customer service is essential to any business, and in the long run such customer service benefits the client, the company,and the provider.
Paul, What a great perspective! Attitude plays a large role customer service, thank you for sharing!
Dr. Jean Norris
To me it is defined by attitude. If we are having struggles on a particular day it does not mean we can't assume the right customer service attitude. People have their own problems; they don't need mine in addition to them.
