Get Your Students Hired
Customer service to me, means making our clients happy no matter what their needs are.
Absolutely! That's a great point Leann. So now that we have all agreed on this, what is your plan to treat others in this way?
Dr. Jean Norris
I AGREE WITH ANDREW BECAUSE WE SHOULD TREAT EVERYONE AS WE WOULD LIKE TO BE TREATED AND THE WORLD WOULD BE A BETTER PLACE.
Joane, thanks for sharing this. I wonder, who would you consider your customers?
Dr. Jean Norris
Customer service is the lifeblood of any business this is the reason in my business the rules are simple customers are always right rule # 1 if they are wrong go back to rule #1
Christal ,
Very true! There are some things that don't even require major changes but simple adjustments. Even if something can't be changed....do you think the customer appreciates the effort?
Dr. Jean Norris
Customer service means listening to the customer and adjusting what you can to make your service fit the needs of the customers. In schools of higher learning that means times when classes may be offered or a combination of in class and on-line classes. There are always parts of education that can not be changed but can be adjusted as much as possible to support the customers.
Kathi,
A positive attitude is definitely key! What are some other things you do to help them feel important in class?
Dr. Jean Norris
Kathi,
Interesting concept! Can you share some of the things you do with your students to help them feel important?
Dr. Jean Norris
I think it is important to make the student feel that they are important when they are in your class. I think setting goals and objectives that they understand will help them suceed. Positive attitudes are important.
I think the customer needs to get as much attention as you can give to make them feel important. When you make people feel important when they are spending money they keep a positive attitude.
Pamela, I love this! Customer service can be expanded to include those internal customers as well as the external customers. It's important to know who all of your customers are so that you can have the tools to work with them, as they will probably all have different needs.
Dr. Jean Norris
Customer service IS listening. Whether it is to the student who is having child care issues or your colleague who is having trouble with a student. If you expand your customer service to all those in the workplace, you WILL be treated as you want to be treated. A dissatisfied employee can speak as loudly as that student or 'customer' in your classroom.
Thank you for sharing your definition, Janeane. It sounds like you work to deliver customer service that inspires return visits and probably some referrals, too! I'm curious, what are some of the specific things that you do on a daily basis to "live" your definition of customer service?
Shannon Gormley
My definition of customer service would be to treat others and give customer satisfaction that keeps people coming back to the facility.
Just be in tune to "feel good" words like "may" instead of "can". "How MAY I help you?" Instead of: "How CAN I help you?" I just think it sounds nicer! :) Thanks!
Gina, that is a great point. By just switching that phrase, you are changing the frame of the message. I wonder, what other common phrases could you re-frame?
Shannon Gormley
Responding with "My Pleasure" instead of "You're Welcome" is my simple way of making the customer feel as if they are my priority. It also reminds them that I truly enjoy helping them rather than just completing my service duties.
Cory,
Thanks for sharing. You have some great insight to customer service. I like what you said about follow-up and too many times this is a missed opportunity for so many folks. Keep up the great work.
Shannon Gormley