Each customer should be made to feel like they are your only customer. Like they are your favorite customer.
Customer service in any industry is about genuinely listening to the customer without getting distracted, acknowledging and validating what they share with and appreciating and thanking them for their input and feedback. Follow up and consistent contact is crucial.
Basically it means not just meeting customer expectations, but rather exceeding them. To do this you sometimes have to "put yourself in your customers shoes" to determine their needs. As an educator, you can think back to your says as a student to help you identify what was an effective learning experience for you, and try to reproduce this environment. This needs to be augmented by talking with your students to determine their learning style in order to develop effective teaching techniques for your students.
We can all agree on the saying,"Treat people the way you want to be treated..." Treating the customer the right way regardless of their socioeconomic status or capabilities is customer services. In my case, the student is our customer and we should treat him/her with respect and kindness. My example is to provide them the best knowledge they need for their future and that if help is needed, I will be there to guide them until they are satisfied.
Nani, The Golden Rule is so important to remember! Great point. Thank you!
Dr. Jean Norris
I have been well treated and I have been treated poorly. The idea to serve the needs of the customer is the ancient old wisdom we get from doing unto others as you would have them do unto you; simply put - be kind! I always come back to places that have treated me well and I never go back to places were I was mistreated, neglected, or ignored. The other part of customer service is that we as human beings put things on blast these days with so much social media. One can tell of an event and sudddenly everone knows about a negative or positive experience you had. so watch what you do and say.
Kendrick, It is clear that really care about your students. Available office hours, responding in a timely fashion, all show you have the skills to provide great customer service.
Dr. Jean Norris
Mary, Agreed. Very well said! Thank you!
Dr. Jean Norris
Mary, Agreed. Very well said! Thank you!
Dr. Jean Norris
Customer Service is how the staff and faculty interact with the students and even the families of those who come to Concorde. Making sure that the student needs are met in a way that support the ongoing relationship and support that they may need to succeed. So as a adjunct instructor, for me this might look like, making sure I have office hours that support the students availability, and making sure to respond to emails in a timely fashion.
I think it is more effective when it is genuine. However, I believe people can act as if it's genuine. This may be necessary until they start to receive some of the benefits of authentic connection to those who are served by them. Being open and willing to the experiences that help shape the integrity that is developed is crucial.
Rebecca, That is an interesting perspective! Thank you for sharing.
Dr. Jean Norris
Mary, Interesting perspective! Do you feel that customer service needs to be genuine?
Dr. Jean Norris
Maria Luisa, Nicely put. It sounds like you really care about your students!
Dr. Jean Norris
Customer service in comprehensive consideration for the service(s) provided. In healthcare the service(s) provided need to be comprehensive not only for patient satisfaction but perhaps more importantly for comprehensive care.
I define customer service as the relationship and treatment of the people that keep a business profitable. If the relationship is from the prospective of serving others in a respectful, kind, and helpful manner, customers will refer more people to the business. If this approach is used throughout the business, positive outcomes are more likely.
Customer service to me in the classroom setting is being available to my students and understand their predicaments. Providing a positive environment and making the atmosphere great for learning.
Angela, What a great practice. Thank you for sharing!
Dr. Jean Norris
Maria, Tending to needs is definitely part of customer service. What are other things that you do?
Dr. Jean Norris
Susan, It sounds like you really care about your students. Great job.
Dr. Jean Norris
