Agreed, Gamaliel. How can continuing that customer service benefit your institution?
Dr. Jean Norris
I agree with this definition and would like to emphasize that customer service should be constant and ultimately ever after the student has graduated, not just during the first days of school when there is a chance the student may cancel his enrollment. CONSISTENCY is the word.
Customer service is a huge part of any business! I think listening to the customer can make it or break it with a client. If you actually listen to what they have to say, you can probably help them more and understand what they are wanting!
Well said, Kathryn! What are some of your specific tactics to make this happen?
Dr. Jean Norris
Good customer service to me is paying attention to the customer's needs and listening to what they are telling you. Asking the right questions to elicit what the customer is seeking.
David, Well said! What specifically do you do to make sure you deliver these customer service skills?
Dr. Jean Norris
treating customers with repect and providing a quality product
Jamie, Well said! Customer service should be provided in an authentic manner. Thank you for sharing!
Dr. Jean Norris
I think going above and beyond is essential. But you do not want to go overboard. There may be a limit and I feel each person knows their limits. You should never do anything that makes you feel uncomfortable or compromise your position.
Jamie, We agree! Customer service entails doing what you can to assist the student. I'm curious, though, is there a limit to how far someone should go?
Dr. Jean Norris
Jeffrey, Helping the student to understand is a huge part of learning. It helps the student or person take ownership of the material. Great job!
Dr. Jean Norris
Janice, Interesting! What specifically do you do to provide a caring learning environment?
Dr. Jean Norris
Paul, It sounds like you are speaking about referrals. What specific customer service skills do you provide to help you earn referrals?
Dr. Jean Norris
Customer service is going out of your way to do what you can for customers. Finding the answer or someone who can answer it is key. You may not always have the answers but it is important to know how to find it.
I agree. I have had times that by taking the time to understand the customers point of view and then helping the customer to understand what is incorrect in their thought process, they usually respond well. I'm in a technical field, no half-correct answers. Most people who don't understand why they are wrong feel "picked on" while those who understand their mistakes know how to do that correctly or better next time.
My definition is providing a caring learning environment that teaches the essential knowledge to become a nurse
When you inspire your customer to not just return for more services or product but when they encourage others to do so.
Well said, Juliana. How do you feel you portray this definition?
Dr. Jean Norris
My definition of customer service is being able to provide kind, valuable and professional service. This definitely applies in the career college setting. My students are paying for my expertise and ability to help them achieve their goal of learning a new skill set which will change their lives.
LE, Great awareness! What are specific revisions that need to be made?
Dr. Jean Norris
