At our school, we offer tutoring, a tool box for students with hardships, food pantry and the angel tree to help students with children. We also have a counselor on site to help with emotional issues.
The institution hires the best possible instructors, with prominent experiance in there fields. Then guide them though propper techniques for teaching in Walter Redel's class. Then with the help of the manufacturers we keep up with the updated our training aids.
ESI surveys are distributed the last Thursday of every class (every three weeks) to guage the student's side of how things are going. Students who have issues or questions are followed-up with a visit from management to address the nature of the problem and see what can be done about it. Provided the student answer truthfully and take it seriously, it works pretty well.
The office staff has regular meetings to discuss student expectations, and they have several surveys that allow the student to voice their concerns. I'm not up on all that is available, but I do my part to see that the students that are with me have all their expectations met.
I'm glad to hear that your institution is actively engaged in the process. Could you share some examples of changes that have been made as a result of the process?
Great to hear that the surveys are working, Charles. Could you share some examples of improvements that have been made as a result of their use?
These are great resources. How do you get students to take advantage of them?
Do you have to report the results to someone? Do you need authorization to make changes to your course?
That sure seems like a lot of surveying. Do you notice fatigue or eventual disinterest from the students? Are there consequences to a student who stops completing the surveys?
How are the surveys presented/completed? Paper? Online? Who compiles and distributes the results?
When you get this feedback do you share it with others who teach the same course? Are changes made departmentally or by individual instructors? Who coordinates the changes?
The institution I am employed by has an end of course survey which the student fill out and submits. These surveys are a scantron type of survey which cover a variety of topics from instructor performance, training aids, and the performance of the school administrative staff as a whole. These surveys are taken seriously by all the staff members of the institution. It's kind of our report card. The students also have an area in which they can write a comment, suggestion, or complaint. We address these issues one-on-one with the student as soon as possible. It is my philosophy that our students are our clients, and we need to keep our clients happy and meet and exceed their expectations.
My school uses a student survey at the end of each course. More or less this is used to improve the course and curriculum. Lead instructors and management staff use the survey for what it intended for, improvement, it does have positive feed back.
An excellent student services department, workshops and orientations with professionals in order to keep the interest of our students in their careers.
Our school has studnets surveys. We as teachers are also responsible to keep track of the students and be aware of whats happening.
We have several methods to assure "customer satisfaction" of our students. We poll the students twice per three week session. This survey gives them the opportunity to address any concerns about the campus, tools, and training aids we use throughout the course. The last week of the rotation, we poll the student specifically about the course material and the instructor. In addition to this, we have several outlets for student concerns through various managent outlets, counseling, and student support services.
Our school also conducts and end of course survey where the training, classromm and teachers can be evaluated. I fine this feedback to be quite helpful in determining if the course content was delivered adequately and provides a benchmark to the effectiveness of the material covered as well as the students understanding of course objectives.
We have an entire department devoted to aiding the students with everyday problems and assisting them with inner school issues as well. Our student have a place to go for counseling on personal and school related issues. Plus, there certain rules laid down to give extra assistance to those in need.
My school ensures that our policies match what the student catalog says in addition there can be no promises made. Polices have to be followed and if students feel as though they did not receive the right information, instructors have to ensure we take their issues to the right department to handle.
Our institution provides 1 or more orientations. During the first three weeks of classes, every dept visits the new classes and reviews what they do and how they can support the student. Every dept has a "open door" policy for all students. Faculty are required to contact students that are absent and follow up upon their return. My institution provides on campus tutors (at no cost to the students), free on and off campus events and workshops.
We have done a few things, first we address the objectives of each course at the beging of the rotation to let the students know what the goals and expectations of the particular course are and go over the goal and objective of the day at the beging of each class. We also put a small white board on the wall for students to place any issues, comments or concerns they have. The issues stay on the white board until they are addressed. Lastly we have set up a student council at the campus as well and hold monthly student council meetings for any wanting students to attend.
