Sounds like your institution needs to focus on communicating course competencies to the admissions department. Have you offered to meet with admissions to help them understand what you present in your classroom?
What resources do your admissions people have available to them? How effective are they at identifying and solving problems?
Great example of being proactive and assuring that everyone is on the same page. I have to believe the admissions team appreciates the information and inclusion.
Do the program directors also talk about the progress or problems of recently enrolled students? This could provide more feedback to the admissions people about issues to look for.
Do you have a sense of which practices have the most impact on the students? How often are these practices re-evaluated?
Unfortunately, I didn't get a response to my entry, but I agree with you, Lisa. This seems like a very time intensive practice, but could yield some great results. I suppose it comes down to the allocation of scarce resources.
How does your local survey differ from the company global surveys? Different topics, different level of detail? Are there differences in response rates to the local vs. company surveys?
What is the focus of the student board? Do they have the power to change policies or procedures? Who is the liaison with this board and how do they share information with the rest of the staff, faculty and administration?
What's your role in assuring that the student has a positive experience, Bruno?
Dianne i completely agrre with you. the Admissions dept is the gateway to the schhol for students.they are the first to interact and have a chance to get a read on students,if they sense there is somenthing wrong, then they have the resources with which to help initiate the solving of a problem
At my campus, one practice we have implemented to address the issue of meeting student expectations is to provide product knowledge training to our Admissions Team. Our Program Directors will individually meet with Admissions quarterly to provide information regarding curriculum presented in class, skills the students will learn, externship expectations, and career opportunities available. This meeting allows the Admissions Team to ask questions and get clarification from the best resource person who is the most familiar with all the aspects of their program. Knowing what is being delivered on the back end helps the Admissions Team to inform the prospective student up front of the reality they will experience. This practice has resulted in students having more realistic expectations which have led to a more satisfied student.
1. Student surveys help us to measure student satisfaction. 2. Consistent classroom obervation to observe the instruction that students are receiving. 3. Inventory is constantly updated and checked. 4. Academic receptions are held to recognize student acheivements.
How is that shared with the rest of the staff and faculty. I know this occurs at the admissions level, but does the admissions department brief the rest of the administration? This would be a most effective tools towards understanding the uniqueness of each student.
I would be interested in the response to your questions. While I think it is an excellent idea, I'd like to know what the population is and what the staff/student ratios are? This could be quite a daunting task for some schools.
Is this arranged amongst all students? I wonder. I like the concept because we'd be able to touch every student, those performing poorly and those performing well. It gives personal one-on-one time, much like we do with our staff.
At our institution, we have put a series of surveys in place that occur throughout their experience while on campus that are not company driven, but happen between times when company global surveys are administered.
We are able to take this valuable feedback, digest it, and provide improvements or changes based on what we derive from the student voice. We also began a student board in the past year.
The comunication between admissions and faculty is part of that success. Admissions is the first step of the student in attending school so their firts experience with the institution. Then is part of faculty to keep the student interested in school by guiding the student to their goals.
Education and admisions should work closely in this matter. The should be told at front end what is expected of them as well as what they should expect from the college.
What I see is a lot of pressure put on instructors to fufill the promises admissions has made. Of course, I think that is a very important aspect of the job. But it depends on how realistic the expectations being given are. I definitely think we need to work harder as an institution at giving the students fair expectations. No one likes to compromise themselves or feel that they have to run thier classroom a different way based on what a student has been told prior to entry.
We also do student course evaluations and student surveys on a regular basis to look for areas of improvement. Often the inconsistencies between what a student is promised and what is delivered are highlighted on those forms.
As an instuctor I rely on my administration to do most of the tracking. For myself, I talk with my students and mentor them to be successful. I steer them into the career path that best suits them.
I certainly agree that communication is important for many things, but what's pt expectations?
communication is a very important to to assure pt expectations
