Yes, there is information on how to answer student concerns and how to answer questions they may have available.
yes they are very effecient and provide many answers to questions
yes, that way you csn give the students the proper information
My position at my school is more of an initial contact; I set the appointments between the prospective student and a resident representative whom actively does the recruitment. I'm actually not allowed to 'sell the school' because I don't have the training. I only 'sell the appointment'.
Absolutely. Our DOA is always available to answer any questions during the process or to direct us to the department who can best answer the questions at hand.
Yes. There is a sheet of FAQ's that is readily available when talking to prospective students.
Yes. My school is extremely good on preparing agents for "FAQ's"
Yes. As a recent graduate and brand new employee, on my first day, I was able to sit in on multiple admissions appointments and each and every time a prospective student had a question, not only did the admissions representative answer the question in a professional and appropriate manner, he also guided the student to a list of questions our school has found to be commonly asked and was able to elaborate on the answer given on the FAQ sheet in a very understandable manner. I was very impressed by this and after the appointment thought back to my college days and wished I was given the same information and the same courtesy and guidance that our admissions representative gave this prospective student. Upon leaving the appointment, not only did the prospective student thank our admissions representative for all the information, she was excited to share all she had learned with her family. We wished her a very good day, told her to call or stop by if she thought of any more questions that she may have not listed on the FAQ sheet or if she wanted more detail regarding an answer on the FAQ sheet, and told her we would follow up with her and hoped to see her soon.
Are there any more suggestions or tips on how to answer questions and refer to the FAQ sheet?
Yes. We have FAQ worksheets that are reviewed and updated frequently to ensure that we are addressing the concerns of prospective students properly. I think these are also good indicators as to the mind set of the public and can help my school in shaping their marketing and approach to students to ensure their concerns are met up front, open and honestly.
Yes!! Not only are we able to access FAQ's on our LMS system and on our intranet, but we had a printout and study session's so we know them very well. I actually take a test tomorrow regarding FAQ's.
Yes the school is very informative with the admissions staff about supplying answers to frquently asked questions.
Our first classes are starting in May 2013. We will use the information, questions and answers to help us in our advertising, brochures and one on one discussions with potential students.
Since we are a new school and just taking the agent test no. We have addressed questions that we would want answerered if we were the prospective students.
Being a new school We have not had any questions since we are just taking the agent test. We took questions that we feel were very important if it was us or our childern wanting to attend our school and started with those.
Yes, We have went over a few questions so far. I see a lot of student ask about Financial Aid during appointments.
I know as of reading over Compliance Training we can not go over any information with Student. Not to answer any questions. Set appointment to talk to Student Services.
Yes they do. They provide us with an updated frequently asked questions sheet as well as providing our prospective students access to our website which has a FAQs page. There is more than enough information that I am given to discuss enrollment matters with students.
We have had great and really helpful Information Sessions that prospective students can attend and ask any questions that they may have about programs. It's been really helpful to attend the Info sessions as well as an agent. I feel better prepared to answer questions.
Yes we were given FAQ's. We use these FAQ's to better serve the students with the correct answers so we are compliant as well as answer the question in the most professional manner. These facts were also given to better prepare us during trainings and when we deal with our students.
Yes they do. Students also have access to the FAQs through the website. This can also help students become more educated about their area/program of interest and the school before they visit the campus.
Yes, they do. so that we can be equipped to answer prospecctive students concerns and questions.
