I have been well taught by my school and at their own expense. They brought me out to the school and intensely taught me. They indeed taught me answers to frequently asked questions.
Yes, I have received a list of FAQ's. They seem focused on not implying, promising, or garanteeing anything. Probably for the purpose of only giving truthful and compliant answers.
Yes, it's available to all of the Admissions Reps. They give us what we must say, what we can say and what we should never say. Very good information.
Yes, our school provides answers to frequently asked questions.
Yes, this is a very important part of the training that we are put through. The FAQs are discussed in much detail.
Yes we are trained on the most frequently asked questions and given an actual list. This continues to grow. It seems that there is a pretty standard list of concerns that lead to the same questions, you might get a curveball here or there and that's where the resource book comes in handy.
Yes, the school where I am employed does include FAQs in the training and support manual. This manual is given to all new hires and is used during and post-training.
yes, we actually have a page for the students that they receive in their admissions packet of FAQs. it provides the answer and is given to employees as well so we are fully prepared
James,
The rules and regulations discussed in CM202 apply to school's licensed by the Ohio State Board of Career Colleges and Schools. Public colleges in Ohio are under the jurisdiction of the Ohio Board of Regents. Decisions about what regulations apply to different types of schools are made by the Ohio legislature and enacted in the Ohio Revised Code.
John Ware
Hello John,
Our school provided us not only "frequently asked questions" but an extensive 1 week on site and 1 week centralize training in admissions. During this process we went over many things that students frequently ask and specific what we call"Red Flags" to not discuss. We also, went through role playing and policies.
One of the interesting things that occurs here at our admissions is we get what we called shopped and then are graded as to how we do against a standard scorecard. This includes a multitude of sections including regulatory and customer service.
I can honestly say that I felt very prepared by our university to be a member of the admissions team.
I truly hope other schools have this type of training for their admissions officers.
Respectfully,
Phil Liberatore
I am in training so not sure if we at that point yet. I have worked at another school so it is about the same.
Why do we in the field of Education scrutinize to the nth degree private for profits institutions of education while allowing our state’s public and private ‘Universities and Colleges’ to violate rules and regulations pertaining to ‘recruitment’ of students?
Yes, everyday we have an hour meeting going over FAQ's. It helps our whole team to refresh and know as much information as possible.
We aim for consistency in the presentations. Power Point, written script, standardized handouts help us achieve this goal. Our goal, of course, is to present consistent, correct, and complete information. This helps students or future students make an informed decision based on the correct facts.
We do have a frequently asked questions on our home ITT page and the SON page. We also have a printed list of question that are covered in the interview process. I too have sat in on one of the recruitment sessions and have learned a lot. Now doing this course I see how these rules helped shape the format of our presentation.
Yes, my school provides a resourse document with a list of frequently asked questions. It is very helpful when working with new propective students.
We also have a faq packet that us for the testing. Its was extrtemely helpful for our team to have this information reference.
Yes, my school provides answers to frequently asked questions that prospective students ask during the admissions process. This allows for a higher level of preparation, and enables you to provide the best answers to prospective students. This was provided during the training process and gave me a sense of what kinds of things prospective students might ask and how to handle these concerns. Being better prepared also allows me to feel more confident when talking to a prospective student.
We do have FAQ on the home website and also a means to ask a question that is not on the list
yes, my school is very helpful, so we don't mis represent our school, or our curriculum
