Yes. During new hire training the admission reps are provided a list of frequently asked questions with training material. The reps are also provided a campus tour to assure they can provide the most up-to-date information on the programs, class size, curriculum, etc. They also have training with Instructors, Coordinators, Directors and Managers for details on their specfic area (Financial Aid, Student Services, Housing). This training is generally 2/3 days. They are also provided a campus directory for any additional questions.
Ours is very similar. Making sure we are not only comfortable knowing the answer to the questions, but that our answers are also compliant.
yes they do, they have a section dedicated to it
Yes, the school, the manual, and the website all have given me access to this information. Also, all of us reps usually work really well together with giving each other feedback regarding our experiences with students. We have a close team that works very well together as a support system.
Our school provides hands on training to all employees regarding rules and regulations pertaining to prospective students. Fortunately, for me I am responsible for the admissions department at our school which in turn keeps me current with all students’ activities, programs, and progress.
Our school does provide me with accurate and update information that all prospective students may inquire about. I am also responsible for the admissions department at our school which in turn keeps me current with all students’ activities, programs, and progress.
Yes, as well as other information which can help us to help the student discover things they need to know.
Yes. They are located in our Admissions Representative Guide.
Yes. When it comes to helping me with questions that are usually asked by prospective students I can refer to my schools faqs.
Yes, as a new representative, I am being provided with as many tools possible to allow me to be successful.
A lot of this information is addressed in the training process. However, prospective students find it helpful to look at the consumer information online. They feel that this is convenient to them before calling to make an admissions appointment.
Students seem to always have the same underlying concerns. This institution is very helpful in providing FAQ sheets and briefing agents related to specific areas of concern the student or their parents have and want addressed. It is nice when you don't have to recreate the wheel over and over again!
Agreed. A lot of our "best answers" are stated in a way to make sure that we are being very clear and not misleading students in any way when it comes to topics like financial aid and transfer credits.
It certainly does. They provide us with the best ways to answer specific questions that students frequently ask. They include specific language to avoid so as to not mislead students when answering questions.
We do have our FAQs information which lists different questions prospective students and their support systems may have and the responses that will be the most correct and valuable for both the prospective student and school.
My school issued a guidebook of frequently asked questions, and set aside time in training to study this guide. I was then required to pass a test to show that I have retained that knowledge.
Yes John,
Our institution does provide us with FAQ's. In addition the information also informs us of the DO's and DONT's associated with each question. For instance if as student asks if their credits with transfer, we CANNOT and should never guarentee that outside credits will transfer into our school and inform them our Academic department would have to review their transcript(s) to determine what may or may not transfer.
Yes we have a forum on our website that we can access to get answers to common questions.
Yes my school provides answers to "frequently asked questions" it's part of our training and also discussed in our monthly meetings.
