Yes, we have a detailed list of all FAQ and have studied it to help us prepare to properly answer these questions.
Yes, the school I work at does provide FAQs that prospective students ask during the admissions process, as well as suggested responses. Although each student is unique, I appreciate the frequently asked questions as they provide insight into the makeup of our student body. They are also helpful because they give us a chance to research acceptable responses during training and prior to appointments.
Yes, I find it to be a great learning tool, and we all can do our job better.
Yes. Our school does the FAQ testing on what we can and cannot say to prospective students.
the school is provided wisth admission updated training sessions and our student catalog as well as information provided on our website and marketing materials.
Our school actually provides them with a sheet to take home and fill out to help faciliate a one on one interview. It covers things such ahs list 5 questions that you would like answered, list as many reason as possible to wanting to join and work with our company, and list reasons or concerns you may have about getting incolved in the bussiness. THis has helped all the admin reps with a fluid interview and get to what they really want out of our programs offered.
Yes! This type of information is updated often and we are trained on changes made within the organization. I feel that we answer all of the questions that students ask with a correct response and not just a guess. If we do not know the answer then we find out what it is.
Yes FAQ are discussed frequently among departments and in meetings.
Yes, Art Institutes offer a guide on how to properly and compliantly answer FAQs.
Absolutely. We have all the admissions representatives meet with the directors and key faculty for all of the programs when they start with the school. We also have key faculty members attend admissions meetings to answer questions regarding their program and potential career options. We also have admissions reps sit in on classes from time to time. We compile and distribute frequently asked questions to admissions staff.
Yes, FAQs are included in information that we receive in our school specific training as well as our broad-based online training.
Yes! Our school provides the staff with FAQ. This is beneficial because you are able to have knowledge of prior questions & this can help prepare for a potential student in the future.
Absolutely, it is important and saves time. Overtime most questions can be handled by FAQs.
Yes, my admissions director is very good about this. We often get questions about credit transfers or accreditation and I know how to answer these questions to fully answer the students concern.
We utilize the What to say and What not to say chart also.
Yes. Brown Mackie provided me with the answers to FAQ's. I must admit, I am happy to have them because compliance is very important. It's definately good to know the verbiage that is acceptable and what may cause consumer confusion. It brings a sense of comfort to know I the have access to answer these questions properly.
~Dawn
Yes. EDMC has a very extensive training program to prepare new admissions reps for their jobs. One of the main subjects in the training manual is FAQ's. This is very important, in the fact that we never want to misrepresent our school by answering questions in the wrong way
We are provided answers to FAQs from students on our website to assist with the admissions process.
Yes, as a new enrollment representative is training, this is one of the first items covered. Very informative and helpful to someone new.
We do something along the lines of having the information ready and avalabie if we need it, but we do not do a FAQ sheet for students. We usually just go to the document that answers the student question.
