Get Your Students Hired
Yes. Not only does my school have an FAQ sheet (compliance based) that we are to keep on hand during the interview process, we also have frequent training sessions that address student questions that have come up since the last training period. With the help of management, we stay on top of how to answer common questions in a compliant way. Students come up with new questions on a daily basis, especially with all of the current media coverage on changes on proprietary education regulation.
Yes, not only is this information covered during the training process, but we are also often given refresher handouts that cover frequently asked questions that could lead to compliance issues.
Our "FAQ's" are essentially the compliance training, and are the most rigorous training sections we have in all of the onboarding process. In addition, we have an annual "FAQ Test" that must be taken by all Admissions and Financial Aid staff. Failing the test means an automatic withdrawal from "active duty" for remedial training. A second failure to pass the test results in dismissal. Serious stuff. We are trained extensively on how to answer the "usual" tuition, placement and graduation rate, etc. questions, but also students with handicaps, students who were on iep's in High School, etc. It's thorough, and far-reaching. We have reviews of current topics on a weekly basis for all staff who touch on these issues.
Our school uses a frequently aked question form it is used as a guide but most questions are answerered by our knowledge.
Every time we meet with a student they have the opportunity to ask as many questions as need. Each student is taken through an extensive interview to answer all their questions and uncover some of their needs as a student.
We recently compiled an FAQ list for the entire campus and all departments participated.
Most of these common questions are covered in the training of new reps. A lot of the information that prospective students seek is actually covered in the interview itself or the accompanying powerpoint presentation.
Yes. I can look up almost anything and find the answer to what I need to know. It is very helpful.
We discuss any pertinent questions with our agents on a weekly basis as they present themselves. We have developed our resource notebook to refer to as well for assistance.
Yes. We often will role play too. It helps us be prepared to answer student questions and concerns confidently!
Yes. We address frequently asked questions on our website, handouts and powerpoints as well as regular discussions addressing prospective students quesitons.
Yes, I feel that our school does a great job training us on how to answer questions that students could ask that agree with compliance standards.
Yes, my school provides training that prepares me for frequently asked question. In addition to observing others while they deal with the admissions process
Through training and role playing we are informed on how to answer questions. Role playing has been very helpful in training for situations/questions that come up daily. I feel that i have all the tools necessary to answer any questions that come up.
Yes our school offers weekly training on frequently asked questions and provides additional resources for us to read to be prepared to answer all questions correctly.
Yes, During our weekly training admission reps discuss any new questions that they have been asked by prospective students. These questions are then added to an existing list of questions to assit reps in their admissions process.
Our weekly training meetings include role playing that i find to be very helpful. It gives you a chance to see how others handle certain situations.
Yes. The school provided me answers to the FAQ that students often ask and they also gave me the actual information packet that they give students so that I could read what is being covered.