Yes, we have had training on frequently asked questions, this helps all of us to stay in compliance.
Yes they do and I might add they are very useful as well as thorough.
Yes. They do a very good job of training. There is role playing so you can get used to talking with students. The FAQ come in handy so you will know how to respond in any given stuation.
yes we do have it in the manual
Yes, we have a FAQ book and test that we take annually.
Yes, there is excellent training material on the front end, and the Q/A format makes this kind of information easily accessible. The school catalog itself is full of information about course study and possible questions students may have. Much of the marketing material is also supports FAQs for students
Yes, we recieve extensive training and are allowed to create scenarios that will allow to answer questions in many different ways.
Yes, we go over frequesntly asked questions and common obsticles that may arise from students. We go over responses and how to handle questions and obsticles. Get a lot of questions about Math and how much do i, as a student take, we go over classes and also tell them of our tutoring that is available.
yes,during our training our school provides information that would help answer any questions that could come up during interviewing and enrollment process
Yes and most of the frequently asked questions are the objectives that the students have about cost, financial aid, transfer credits, etc. These are objectives that are asked about everyday and if you just listen carefully and remind the student why they are calling or why they came to the interview the objective becomes a problem solved. Remind them of the features and benefits the school or program has to offer.
Yes. We have all of our FAQ's on our powerpoint presentations for presentations during HighSchool Events and Fairs.
Yes. We have weekly meetings that discuss any questions that may have come up throughout the week and address them.
Yes.We have training sessions.
That's a great question and I actually don't know the answer. My school has a private website that we direct prospective students to to go through information with and it's not listed on that page. This is definitely something that I plan on getting with management about to find out.
Absolutely, I have a “bible†that I received when I first started working here that I refer to almost daily. I find it quite interesting to see how often we see the same questions come up. We have weekly meetings as well where new questions are brought up and discussed. My book is constantly updated with the questions and answers that we are beginning to see more and more as time progresses. There is no lack of training at my school. I have only been here a short time but the wealth of knowledge around me is outstanding.
Yes it is covered very thoroghly in our training but is also very helpful as I learn the business
My school provides us with answers to FAQ's as well as ongoing training regarding these issues
Yes , they do..and it is a helpful way to be able to efficiently get to answers to some of the most popular asked questions.
The quick answer is "yes". We have a high level of compliance measures. The training modules on e-campuses are an excellent source of frequently asked questions.
Yes. Through what we call "ignite" training we discuss FAQs throughout the week and it becomes second nature once we start talking to prospective students.
