Yes, my school provides answers to "frequently asked questions" that prospective students often ask during the admissions process. This is provided during the training process, in preparation to respond appropriately when these questions arise. It allows me to feel more prepared and confident.
Yes, the school does provide answers to frequently asked questions that prospective students may have. Our school also has a test that must be passed to ensure that employees are compliant with Department of Education rules and regulations.
Yes we have a FAQ on are website and in are handbook.
We do- they provide us with FAQ's that are a huge help, especially as we learn the specifics of the institution.
Yes, very detailed FAQs and very detailed training. We have to complete a 3-5 week training program. We also have to complete at FAQ tutorial and take a test passing with am 85 or higher.
Yes. Our school not only provides me with potential "FAQ's," they also had a training session where we talked about it and went over potential responses to those questions.
Yes, My school has many resources to stay current on frequesntly asked questions by potential students.
Yes. I have had the opportunity to sit in on several appmts with our school director who is very knowledgeable about our industry, met with department staff, studied our course highlights and met with financial aid to answer questions a prospective student might have.
This is only my 6th day with my school, so I am not sure if this resource exists, but I will be sure to ask our admissions reps if we have one.
Yes, my school asks that all its agents are offering consistent and approved information to our students.
Our school's training was very informative with providing specific FAQ's that we were likely to run into in all areas, including the programs, financial aid, and scholarship information. It is surprising how common a certain set of questions are, so I have rarely felt in the dark with providing accurate information to our students.
Yes we do have literature about common asked questions and objections
Yes we are provided with a list of FAQs during our training. We constantly update the list as an organization.
Yes, I am able to ask other employees at my school when I am asked a question that I do not know the answer to. The staff at my school is very knowledgeable and very willing to help both me and prospective students.
Strayer University provides admission officers answers to the frequently asked questions that prospective students often ask during the admissions process. In fact, we receive in depth three weeks of focused training on these subject area as well as periodic follow up training meetings to ensure we can answer the frequently asked questions.
Yes they provide us with frequently asked questions. Some of these frequently asked questions are often universal among new students. For example, How much is the tuition? How do I apply for financial aid? What programs do you offer? These are all questions that must be addressed in order for the student to feel comfortable and confident about coming to our school.
The particular school I work for does, in fact, provide admissions officers with possible responses to questions that are frequently asked. In addition, throughout training we participated in comprehensive role-plays pertaining to possible questions students might ask and discussed these sorts of questions at considerable length. I believe this was extremely beneficial because it helps new hires, and admissions officers in general, prepare so as to provide accurate information for potential students.
Yes, there is a high level of training available to all admissions officers. It is very common to share best practices and what other peers have found to be effective when speaking with students. It is very important that we are providing valid up to date information when communicating with students. The university will often sent out memos on current policies, and procedures to ensure we are giving students accurate information.
I have never received a physical print-out of FAQ's, but I have been advised from other members of the team of commonly asked questions and how to deal with them.
Yes, and it is very helpful. I was provided with not just answers to frequently asked questions to insure that the students are getting consistant information and that is it with in compliance but also a system of asking probing questions to truly understand the students concerns, needs and interest to better serve them
