I find that most students ask questions regarding enrollment agreement information after they have been enrolled in the University. Most student's want to know is:
1. What programs are offered?
2. Tuition cost?
3. Timeframe of degree completion?
I like to inform my student's that going to school is much like investing in a home. It's important to ask a lot of questions up front about where they can find things. They may need to reference them later. I like to encourage all of my students to save all of their documentation in a file folder so that they can reference it at any time needed.
I am new to admissions, and have not yet presented a school enrollment agreement to a student.
In my experience, students who are first time college students, with no family previously attending college don't necessarily know what to say or ask. Visa versa, students who have attended college before, or children of individuals who have attended colleged tend to come with more questions having knowledge in the subject matter.
I have had a mixed experience here. Some are very detailed in their questions regarding our enrollment agreements, while others are in such a rush to register they seem to disregard basic information given to them about key processes.
Most students I have spoken to do not ask many questions. Most of them wait until they are able to attend a face to face meeting.
I don't becaue of the presentation of the information. Our reps present it clearly and without hesitation so I think their confidence makes the propsective student feel comfotable with the content.
Unfortunately, most students are in a hurry to sign the paperwork and get started with classes. That is why it is our responsibility to make sure that all questions and concerns are addressed fully.
In my limited experience thus far, most of the inforamtion contained the enrollment agreement has already been covered in previous discussions (Required courses, refund policies, Credit requirements, etc.) It's a good opportunity to review the key points before they finalize their decision. Sometimes when presented a second time, it uncovers a point they may not have caught the 1st time through. I find it a useful tool in ensuring clarity and comprehension.
No, I do not find a lot of people who ask many questions. I welcome when people are prepared and have questions. I try to ask if they have any addional questions to make it more of a conversation rather than what seems to be a lecture. There is so much information to cover that it can turn a student off just because it takes so long to go over it. I do wish that people were able to read a bit more.
As an admissions advisor, our goal is to help the student the best we can in furthering their education. If not at the institution that I am employed with then another instituion that may better fit the students needs. When going over the enrollment agreement, I concur with other people in the class that the student is not always 100% attentive to the details within the agreement. Usually they are just excited about being admitted into the program and about starting school. However I do go over every piece of information with them. That way I know that I conveyed all necessary information to the student and did my job correctly. I gave them every piece of information to be successfull. If they do not choose to use that information to their benefit, that is something I can not control.
I see that a lot and I think it is a good thing. It shows that the student is really interested in the school and more importantly that the degree he or she will be earning is coming from an insititution that is legit.
Some questions should be expected, much like an interview. It shows they are engaged in the process and serious about what they are doing.
This all comes down to product knowledge, if an agent knows everything inside and out and explains everything very thoroughly there will tend to be few questions, however it is still important to stress the importance of them reading through the EA. You can also encourage them that the next time they come back to write down any questions they have over the EA and you will go over them.
It is mainly about how do to get started, they also do not ask specific details contained in the agreement.
Student questions on policies/statements in the enrollment agreement varies from student to student. Although all students are told to and encouraged to read the enrollment agreement in its entirety, many just skim the document and go back later to read it in depth. You can always tell the student that read the document because he/she will have some questions as to what everything means.
I'm really new to what I'm doing, but I have not had many questions about the enrollment agreement.
No, I don't find that students ask very many questions at all...our students for the most part seem very willing to sign whatever you put in front of them because it is a "required" component of the admissions process. Because of their unwillingness to ask questions or their not knowing which questions to ask further strenghtens the argument that rep agents must act in due diligence and in accordance to the rules and regulations of their state.
Not really. There are the potential students who are "on the fence" about going anywhere and ask about refund policy.
Many students do ask questions that are explained within the enrollment agreement, but, in my experience, it is always good to make sure to verbally address the questions as well as explaining to the student where they can find the information at a later time if they forget or misunderstand. Often, the student may feel overwhelmed by all the information they are receiving so it is important to remind them of where they may find pertinent information at a later time.
I am the school's online coordinator. I handle the enrollment for the online courses. I get a few questions pertaining to the enrollment agreement. They are mainly concerned about the schedule and tuition information with online.
