I find that most of the time after the presentation that we do most of the students questions are answered. If the student is excited they may ask question during the information session but most are answered as I explain the programs
No. If you are clear enough throughout the entire presentation then the student should not have that many questions about the enrollment agreement. You will also have hopefully gained their trust by then so they know you would not lead them in the wrong direction.
Normally most questions are asked regarding the course or the sequence of course in a program. Other questions asked are about the cost of the program and tranferability. Not so much regarding the enrollement agreement.
They normally don't say a lot unless paretns are with them asking for them!
While the majority of these questions are previously answered through procedures including frequently asked questions, sometimes these questions arise even if the information was presented prior. In this scenario, it is crucial that the admissions representatives fully understand the laws and requirements with the admissions process.
Mr. Ware,
I have expirience so student's asking about policies regarding the enrollment agreement when they are military students wanting to know what implications may apply if they are rapidly deployed and can't continue their course for a period of time.
This is something that is either one way or the other. You normally have students who will ask questions about each and every statement wanting more info. However, on the other hand you have the other type of student who asks nothing while looking over them. Overall, even though there is a pretty good split of student types I would say more often than not many questions are not asked.
No they tend to read the agreement when the time comes to sign. Most of the questions we receive are cost and course related.
I am very excited to answer this question, as very few students ask about any of the things on the enrollment agreement. They will ask about financial aid, but that is usually covered long before we get there. I have never really understood how most students do not even read the enrollment agreement. I do understand that students may be excited about getting enrolled in school, but they need to be better about reading all the documentation. I always advise my students to read the enrollment agreement.
Amanda,
I absolutely agree with you. It's our job to provide great service as the ambassadors of our school and ask the right questions to identify any misinterpretation or confusion regarding the enrollment agreement or future policies. Sometimes we need to be translators too in communicating examples of HOW that relates to thier experience here.
Unfortunately it's pretty rare to find a student with specific questions regarding the enrollment agreement. I do get occaisional questions regarding specific statements within the enrollment agreement pertaining to maybe our nursing or culinary programs that have information regarding student fee deposit requirements (only for unique programs that need specific dress, tools, or equipment). We have designated enrollment specialists for those programs. When I do receive a question it's usually regarding the proof of HS completion documentation information that's required or the portion the portion that covers any special accommodation requests. It's always important to stop and discuss their questions to make sure they're fully aware what the enrollment agreement means and how it will relate to their future educational experience here.
Students are usually made aware of the catalogue and that it has all information regarding policies. Most students do not ask questions until after they have had time to read and think about the process they just went through, then they call back with questions if they did not understand.
I rarely am asked questions about the enrollment agreement but when I do, they are normally in regards to the tuition/fees and the tuition adjustment policy that applies to withdrawing students.
No, in most cases students are anxious to start their classes. Students seem to be excited about this new chapter they're starting in their lives. Students seem to put a lot of trust in their advisors.
I find that it can be stressed all you want, but often it is still thrown to the side never to be looked at again. They trust that admissions has told them all they need to know and the department heads will fill in the rest when they meet with them.
Actually most do not. However, since we are a distance learning institution. The student's seem to find comfort in the fact that there are set rules and guidelines protecting them.
No, I do not find that students ask many questions when we get to the enrollment agreement. Because prior to getting to the enrollment agreement, I have answered all of their ,questions, putting their concerns to rest. And I always ask the new student if they have any questions for me before we get started with their enrollment agreement, just in case I may have missed something.
Some do, but most do not because most of the information is self explanatory.
No! During the admissions interview the student and/or parents will likely ask questions about tuition assistance available at the school. It is up to the agent to talk about the policies or statement in the enrollment agreement.
No. Traditionally what I have found to take place is that the student just states that they understand everything that has been explained to them. In actuality, they need time to process the information before substantial questions can be asked. That is why I will make it a point to touch on very important topics while they are present, as well as encourage opportunities for questions.
