We do the same....this not only benefits the student but the school representative as well so everyone is assured that all information has been shared/discussed.
Our institution has weekly meetings discussing all compliance updates. We are emailed on daily basis with any updated regulations and procedures.
Our institution does not guess for the answer. We immediately send the student to the correct person to get a direct answer.
Our school has a very specific enrollment process that is uniform across all of its campuses. This process ensures compliance.
Our institution has always taught integrity from day one on the job, and we pride ourselves in that. We also provide the resources and knowledge to assist all members of our team in maintaining compliance at all times!
We have regular training sessions.
The topics of compliance and integrity are discussed and incorporated into every aspect of our organizational training.
All of our calls have been monitored and we review them regulary to make sure we are in compliance and that we are appropriately speaking to our prospective students.
You must be in compliance if you want to be in this business
We stick to a script that includes all info that should be given to the student. We also have guides for phrases we should and should not say.
It's own "Mystery Shopper" Proram through a third party.
We all must adhere to and provide all information on an approved informational script.
Our College has a best practice script that we use when enrolling potential students.
we refer to students to our disclosures for specific information on grad rates, placement rates...
We consistently meet with our Reps about being compliant. We keep them up to date with what is going on and making sure that they understand why it is important. Keeping your team informed of changes and expectations is key
Our institution has compliance meetings and training regularly to ensure that compliance standards are always being met. With that in place, this is a very "rare" issue.
My institution provides us with clear expectations and weekly meetings on regards to compliance and integrity. It's extremely important to follow these guidelines so the student knows what to expect from their initial call until they graduate.
We use a checklist as well. Set the expectations up front with the student and the family and check off each one as we move through the enrollment process.
We have policies and procedures that help keep us in compliance. We also have internal audits to ensure we are meeting all standards.
Our school has strict guidelines, policies, and procedures that we must adhere to and are monitored daily. Our prospective students go through several steps prior to enrolling. This ensures that they are getting full disclosure. Also, at enrollment all the information they have received throughout their steps is reiterated again using the enrollment agreement and other disclosure items provided.
