I see there are many representatives who answer this exactly as I will: Treat others the way you would like to be treated. It's as simple as that. I want someone to pay complete attention to me, answer all of my questions, provide me with everything I need, and be genuinely happy in their delivery.
No matter what type of business you have we all must give a high 5 service in order for your company to grow. You need to treat a customer just like you want to be treated. Make them feel welcome and rspect their feelings. Help them learn more about the product your selling.
I feel that customer service is providing the best possible experience you can provide for your client/customer. I treat clients with the up-most respect and follow-through with my commitments to them. Customers really appreciate honesty and transparency when purchasing a product or service.
Customer Service is service. You have come to the school I work at to meet us and get an education. I am here to serve our customers from the minute you walk into the door, to the time you graduate, and beyond as a professional in your chosen field. My goal (and the goal of my fellow staff members) is to ensure you have the best possible experience you can have. I am here throughout breakdowns and successes! I believe in being available and present for customers. I am never to busy to say hello and see how you are doing!
Thanks for sharing this Linda. Yes, it's important that the customers' feel that their needs have been met because they will tell others about their experience.
Dr. Jean Norris
Tim, these are great points. Ultimately, the goal of enrolling a student is that they graduate, get a good job, and become successful, right? So what can admissions do to help with retention?
Dr. Jean Norris
Thanks Wendy. That's a great definition. So what happens to the business when everyone is treated in this manner?
Dr. Jean Norris
I think our customers appreciate when we put them first. Being in the moment and fully attentive to them will help to create an amazing experience. Thank you for your post Davida.
I'll bet your customers, both internal and external, appreciate the tailored attention. What do you do to keep yourself in the moment and focused on your customer?
Customer Service is making everything all about the customer. It is tailoring every interaction to the individual interaction.
I agree with what andrew said, I believe you treat people the way you would like to be treated. I tell my students that they need to have a friendly and professional mind set when working with clients. Also that word of mouth can either be a positive or a negitive, so make sure you make it a positive. Being sensitive to clients needs and request. Just really listening.Making there exprience one that they will want to return and leave with a feeling that all there needs have been met.
I think the simplest answer is that no team member can treat his or her role as separate from the rest of the team. Admission's must have the attitude that their role is not "finished" once the students are in class, but the interaction continues during the students' time of attendance. Students can learn about professionalism from any of our team members. Instructors, similarly, can interact with candidates to help get questions answered and fears allayed. Another example is that career services intereacts with active students long before graduation (and sometimes during the admissions process) Even graduates are encouraged to remain part of the "family."
I feel that the customer comes first, be in the now with them giving the customer an amazing experiance.
Treating someone the way you want to be treated. Give them the type of service they are looking for and helping them. I think that when someone is helped in the proper way, it provides great customer service. Also being friendly and happy is also customer service.
Staying focused does sound like a win-win situation. What do you do to help stay focused on your customers?
It's wonderful when we can help our customers walk away satisfied with the outcome. Jamie what steps do you take in your role to help your customers feel satisfied?
All terrific points! When you remember a person's name what do you think you're saying? You're important to me/us!! How do you think this approach helps the business in you student clinic?
I get the sense that your approach of treating your customers/students with respect and care is helping to build rapport, which has positive long-term effects. People can sense when someone is being sincere and that increases your credibility. All add up to quality customer service. Thank you for your post Lisa.
Customer service is about paying attention to who is in front of you and not being distracted by what's around you. In a face to face situation it can be easy to become distracted but maintaining focus is key to delivering the customer service the client feels they deserve. I find by removing distractions I enjoy providing outstanding customer service instead of feeling inconvenienced by having to help someone. win-win situation.
Customer Service is when the client is always satisfied with the end result
