As a general rule, I do not find that students ask a great number of questions concerning the enrollment agreement. If I have done my job correctly on the front end of the admissions process, the enrollment agreement is just a fomality. I am extremely careful to review all parts of the agreement and make sure the student understands it, before I allow the student to sign. If there are question, which are usually very minimal, I answer them or refer them to the proper person to answer, prior to the signing of the agreement.
No, most students do not ask many questions at all when signing the enrollment agreement. I make sure that I go over the enrollment agreement very thoroughly and aske the student if they have any questions. I find typically the answer is no. But I think because they have previously reviewed alot of information with the financial aid department they understand most of it. I think that we should reiterarte the the students that they can always call back with any additional questions if they think of any.
The admissions process that our institution has is very thorough. Typically once we go over the enrollment agreement there are very little questions.
No. It is the admissions responsibility to explain and go over each item so that the student is aware where information can be found and that it has been verbally explained.
I believe first time students are not aware of the need to understand policies and statements on the enrollment agreement. A student who has been to college in the past has more understanding to ask certain questions where as a first time student will not.
This is why it is very important to treat everyone as a first time student and breakdown the policies and procedures clearly to comlete understanding of the student. Keep in mind not to make it more confussing than it is.
Absolutely. I attempt to explain the enrollment agreement completely but many students still do have additional questions.
I find that it is a case by case basis. I find that some read it thoroughly and some don't. Either case I explain it in detail to all students and parents.
At this point, I find that the student is excited and ready to commit.
I am thorough when discussing the enrollment agreement so they understand each component of it. The most common question is when the agreement actually becomes binding.
I would not say many, but the one that comes up the most is "What is our cancellation policy?".
No. Most students don't ask questions when they are asked to sign forms. For this reason, we are trained and required to inform students of what they are signing and explain what is included in the Enrollment Agreement.
Students, from my experience, rarely do much reading of the Enrollment Agreement before signing. That is why I make sure to thoroughly get them an overview of what is contained and to encourage them to revisit the document later before starting classes to make sure they understand everything.
Yes, there is alot of important information to cover so there is alot of questions
We find that if you cover all the necessary information upfront of enrollment. This will eliminate confusing questions on policies of the EA with a prospective student for a better understanding.
I agree with this. I am very thorough in covering all the information the students need before completing their enrollment.
Generally, I don't get too many qeustions from students about the enrollment agreement. I cover and explain everything in the enrollment agreement to them before signing. I also encourage them to contact me with any questions they may have in the short-term after enrolling.
Yes, most students have done their research before applying to a particular school. They want to know all ramifications on enrollment. It is a good idea to guide them to the catalog for every detail, but if they have specific questions to answer them completely and if you do not know an answer to seek help from your supervisor. It is VERY IMPORTANT the student feel comfortable with all policies before signing the enrollment agreement as it is a legal and binding contract.
What is the best way to answer a student's questions as an admissions representative,if not in Financial Aid and trying to stay within compliance. Do I send them back to financial aid or guide them to the catalog?
I find that most students get tired with the entire enrollment process and by the time they get to the EA, they just want to hurry up and get it signed and be done with it. This is why I go over each and every one of the points on theEA. It is my obligation to inform them of all the aspects of what they are signing.
No, I find that I need to bring the information to their attention.
yes. I notice that students want to know price of tuition. They want to know what is included in the cost. Our enrollment agreement is very precise. It includes price per credit hour and the number of credits required for the degree.
I have found that students rarely ask any questions regarding anything on the enrollment agreement. It's our job to actually point out some of the more important parts of the agreement to make sure the information is correct and the student is well informed.
