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Ask a question from your peers to help you in your professional work. Seek different points of view on a topic that interests you. Start a thought-provoking conversation about a hot, current topic. Encourage your peers to join you in the discussion, and feel free to facilitate the discussion. As a community of educators, all members of the Career Ed Lounge are empowered to act as a discussion facilitator to help us all learn from each other.

Shannon Gormley
Shannon Gormley

Customer Value

How do you create value for your customers and what might you consider doing differently?
Shannon Gormley
Shannon Gormley

Using Customer Service Strategies

Which customer service strategy will you incorporate and how do you think it will improve the service you provide?
Shannon Gormley
Shannon Gormley

Providing Exceptional Service to Each Other

How well do you serve your "internal customers"? What might you do to improve future interactions?
Shannon Gormley
Shannon Gormley

Recognizing Your External Customers

Who are the "external customers" at your school? What ways do you serve them?
Shannon Gormley
Shannon Gormley

Improving Your Customer Touch Points

Describe your school's external customer touch points. How do you think these might be improved?
Shannon Gormley
Shannon Gormley

Defining Customer Service

What is your definition of customer service? How does this impact the service you provide?
Shannon Gormley
Shannon Gormley

Trends for Your School

What customer service trends would you like to see incorporated at your school? How do you think this might help?
Robert Jaimes
Robert Jaimes

Be Clear About Your Expectatios

Students need to know the The 5 W's that will help them become successful in their careers and ultimately in life. The 5 W's can help them clarify a short term goal. 1. why 2. Where 3. when 4. Who 5. What
Robert Jaimes
Robert Jaimes

One Size Does Not Fit All

It is important to understand that One Size Does Not Fit All. Every student is different, and every students may require different help.
Robert Jaimes
Robert Jaimes

The Importance of Listening

It is extremely important to take some time to listen to our students. Many times they are looking for someone to listen to whatever they feel comfortable sharing
Robert Jaimes
Robert Jaimes

To academically retain students "How Do You Know They Know?"

It is indeed that we want to retain our student body for obvious reasons, but in order to be retained they need to be chalenged. If a student does not wish to share any concerns then How do you know they know? (meaning the message you are trying to convey).
Brian Lucas
Brian Lucas

first week late Enrollments

I belive the teacher should have a conversation with student and discuss their porformance and attendance,and encouragement should be given
Brian Lucas
Brian Lucas

faculty involvement

It really helps to be a "content expert" when you have day-to-day experience you can share with your students. sharing mistakes made on the job as well as successes lets them know they will learn even more when they actually get into the workplace.
Brian Lucas
Brian Lucas

institutional connection

students seem overwhelmed with all the info provided at orientation.Let's believe in them as much as they believe in us!
Brian Lucas
Brian Lucas

Student Expectations

I'm mazed at how many students are lost in the first two weeks of school. The first week of school is a time when every member of faculty and staff is solely focused on the successful integration of the new students.
Novy Donato
Novy Donato

retention and expectation

How can we retain students and give them real expectations without scaring them off? I find there's a fine line between expectation and retention and having real expectation without scaring students away has been an issue.
Jasmin Crenshaw
Jasmin Crenshaw

Being Culturally Comptent

Equalizes the balance of power, establishes honest relationships with others and makes messages more clear an impactful.
Jasmin Crenshaw
Jasmin Crenshaw

Active Listeners

We as educators have to develop a desire to listen, create a capacity to listen and be able to evalute and respond to what you hear.
Jasmin Crenshaw
Jasmin Crenshaw

Customer Service

Communication style, listening skills, body language and your ability to manage conflict and provide solutions are all key ingredients in customer service.
Jasmin Crenshaw
Jasmin Crenshaw

Monitoring

I found monitoring to be most effective when you provide solid feedback on how the assignment deviated from the expectations and how they could improve on future assignments. However, before you can be an effective monitor, you must have the respect and trust of your students. This is gained by handling people with tact and skill. If you have a student who is upset about a grade, respond rather react. Remove the emotion out of the equation. Emotion + Reaction= Out of Control. Focus on Event+ craft a response= positive outcome.