Yes. They have also given us resources as to where certain questions can be directed. For example, financial aid concerns should be addressed by the financial aid department.
Yes they do. There are responses to the top four compliance questions. There are a lot of responses available that help make sure we are not saying something that could harm ourselves or the college.
Yes, we are provided with sample questions and certain situations and how to respond to each question.
Yes it does. My school offers numerous avenues to help us better answer questions presented by the students.
Our students are the priority, here at Wyotech. Any time a student has had a question that I was not sure about the answer, resources have immediately been given to me.
Yes, my schools gives us examples of questions and concerns of students so that we will no how to handle them as they come up.
Yes they do have FAQ. I believe it is very important to have these because it allows you to have the correct answer for people fast and efficiently. It also good to add questions that you personally have encountered a lot because you may come across things that other people have not.
Yes. FAQ section for our school and programs can be found on the employee intranet as well as the school website. I find it especially helpful when speaking with prospective students to get quick answers to common questions prospective students and their families may have.
Not in a formal way. We discuss the most frequent questions the students will have during role plays and make sure that we have appropriate (and compliant) answers. Our school does not emphasize "selling" or overcoming objections, so the policy is to find the right answer for the student.
Yes, they provide us with appropriate materials and training to be able to respond to these inquiries.
Yes! These documents are very helpful. We have several agents that work in our office and it is very important to make sure we are all saying the right thing. Nothing frustrates students more than getting two different answers.
Yes. Current documentation almost always covers a prosective student's question. But we are constantly learning the needs of our prospective students and adding/refining our FAQs based on these needs, as well as the changing regulations.
yes, they make sure to give us a list of FAQs so that we are prepared to service our student's needs.
Absolutely, at our college we have many scenarios that address student concerns and questions. The key to most FAQs for students is to make sure you know the correct response, the right department to direct the student to and to make sure you provide superior customer service with integrity. Students want to be treated with dignity and respect. The key is to get the correct information to the student so the student can make the best informed decision. Staying compliant and true to the goals within postsecondary education and our institution is the right thing to do and sets the stage for the student to have a great experience at our school.
Yes, They make sure we are well-versed and informed on what prospective students may ask, to help us overcome any objections that may come up.
Yes, our school does supply an "FAQ" section for the students, as well as for the employees. That allows both perspectives to know what students may be concerned with, as well as fellow admissions counselors who may be new to this field.
Yes, they do. We have "canned responses" but are encouraged to make them our own and not use the guides as a "script" but rather a guidline with the information I need to relay to my students.
Yes, we have gone over those questions and have a very large booklet we can use as a guideline to help our prospective students
Yes, we have a list of frequently asked questions and updated it when new programs start.
School supplies all necessary information to be able to answer students questions.
