Yes. Usually, sufficient training and materials are provided to address these questions.
Supervisors are also available to answer questions that are unfamiliar; some of which are later documented as FAQs.
My school provides answers to "frequently asked questions." I feel our training manual is very helpful.
Our school does provide a check sheet in our marketing tool as well as through new hire training and quarterly training. We also have written material and scripting to provide help facilate the proper answer.
Yes. We are provided with frequently asked questions and the approved responses in training. We also receive additional training throughout the year to refresh our memories and prepare us for any additional frequently asked questions that come up.
Yes they do. During the initial 3 weeks of training this is gone over frequently, and we are tested on those answers constantly.
Our school has training sessions to prepare us for questions that a prospective student may have during the admissions process. We have power point presentations as well as a training staff to prepare us during the process.
Yes. The FAQs were very helpful to cover the top questions asked and allow me to understand underlying principles and how to answer tougher questions as well.
Yes I get updated info on a regular basis.
Yes, as part of our new hire training we review frequently asked questions from students so that we are knowledgable in those areas. It is important to learn those areas very well so that when a student asks, you can immediately offer a knowledgable response.
Yes, we go through many examples of FAQ's during our training sessions that we have every friday.
We are a very small non-profit school; that being said are information isn't listed on the website. It is available through myself or through the Director of the school.
I felt that our college training program was by far the best I've ever been involved with. In 15 years I have never been a part of this training process with many question/answers so complete prior to the interview process. This has helped me be a more informed rep, which gives me the ability to help my students fully.
Yes, they do. I try to prepare myself beforehand though. That way the information is readily available.
Yes my school does provide me with a Frequently asked questions."
Our institution does provide us with FAQ answers for during the admissions process. It is also listed on our website for a more personal investigation of the material.
Yes
I do have the list of frequently asked questions on Initial Call Guidlines and in our company's home page called Inside Track.
Before we even meet with students we have had in depth training, not to mention ongoing weekly meetings to share and discuss ways to meet the needs of our students. Everyone brings something to the table, sharing our experiences both good and bad is a great learning tool.
We work as a team, always ready to help or answer questions should the need arise.
Yes. Our school not only has provided me with answers to FAQ, but we are also tested on our knowledge of those questions and answers. We are also given a binder with the FAQ's printed so that at any time we may check back and/or refresh our memories.
Our training module is focused around a series of "frequently asked questions" and how to maintain compliance standards. We are required to complete our internal "FAQ" training annually.
Yes, we are given a frequently asked question print out in our training manuals so that we are aware of the questions and appropriate answers to provide to the student.
