We also have (at minimum) weekly meetings as a department where we are updated on the newest information. We have an open door policy with our DOA. She is VERY willing to help us in any way.
I am a new rep. In order to learn the rules I have spent time reading the course catalog, meeting with all departments in our school, shadowing seasoned reps, reading publications and taking online courses such as this. I also plan to sit in on a few classes to get a hands-on understanding of what the students will be learning. I have found these things to be very helpful in learning the rules.
I am a new rep and i am learning the rules by looking at the catlog, getting helpful information for my co-workers and looking at the website provided below for infomation, and checking for updates.
There are many rules that regulate my daily interactions with people, but that goes along with being a first impression and a wealth of knowledge for the company. Misrepresenting, speaking out of turn, or even contacting a person that has asked not to be contacted is grounds for termination and possible litigation. It is so important to know every detail so the presentation that I give has quality and great detail, which can only lead to success for the student and for the company.
By watching the Admissions training video, by reading all the literature I can get my hands on and by asking my Director and Assistant Director of Admissions to clarify any aspects that I am unclear on.
We have a great training program that takes us through the process from start to finish.
I am learning the various Rules that regulate activities at my institution through a variety of ways. I have accessed several documents that are produced by my corporate regulatory department, attended conference calls specifically regarding regulatory items, exchanged emails and had several conversations with the main contact at our headquarters. Needless to say, my current team members have been quite helpful with providing information and processes involving our regulatory activities. It has been a very smooth transition.
I have spent a good amount of time training and talking to people who have been here a while. I have thoroughly gone over the course guide and continue to learn through research.
I really just read the rules and highlighted ones that i thought were extremely important and used more often than others. But reading through each of the various rules helped me learn them.
I learn the rules by looking over the school catalog, website, and asking questions.
I would agree, I didn't realize how much information was avaliable, it has been a good tool.
Recently I try to read and stay connected to many of the educational magazines and websites. I find that almost daily there is an article discussing and explain the new rules.
The School Catalog is definitely the best tool aside from the Admissions Officer at their disposal. Having it accessible online is an even bigger convenience so they they can research according to what their most prominent concerns are, to have them answered explicitly.
I have been able to learn the governing rules and regulations through a myriad of sources. There is of course, the OACCS site, through on-boarding training, ongoing formal training, from corporate compliance personnel, through accreditation agency information or previous visit feedback, as well as state and federal DOE sites.
The way that seems to work for me is reading something outloud then writing it out by hand. Especially since we need to know this stuff pretty much verbatim, I find I am able to memorize it through repetition.
I have spent time reviewing the student catalog, as well as the training manuels. I have made myself familiar with the processes at our institution, and have reached out for assistance when needed.
Through my Admissions Director and through the OACCS manual.
Observing admission and fianancial aid reps during the admission process: As a department chair, I play a very different role that the admission reps but do need to know and understand what the regs are and what students are told during the process.
I have spent my first 2 weeks of employment learning the rules and regulations by reading the student catalog,reviewing the information on the company portal, and asking my colleagues and manager questions regarding the info. I've spent about an hour a day so far studying this info since it is new to me after spending seven years employed in a different industry.
Some important sources of information about rules and regulations are through the school, training (such as these) and continuing education to keep up with new changes.
