Get Your Students Hired
I'm currently going through new-hire training so there's lots of information and resources that I'm trying to keep track of. I'm quickly learning that our school is departmentalized for a reason and that I need to leave some things up to the other departments. For example, while I need to know the different departments to help the prospective student, I'm not expected to have all the answers to financial aid questions. It's nice to now I can transfer the call and the student will get the right information and I won't feel pressured to give them an incorrect answer.
Being a new employee, I have attended trainings, had discussions with my supervisors and learned what websites and resources to check for periodic updates.
We have an extensive new employee training program with the main focus on compliance. There is no exception to this rule at any level at our instutution and it is the responsibility of each employee to stay informed of any new changes.
For myself there are two main sources to learn the the rules that regulate my activities. These are internal and external trainings. The external trainings are such as this training covering the high line items. Then there are the internal new hire training that covers the institution specific ways about how these are followed.
I am learning a lot about activities and the institution through the notebook and internet.
The enrollment team holds a daily huddle at 9 am which is usually the time and place for updates such as these. We also hold monthly enrollment meetings to discuss changes in the enrollment environment and to conduct trainings.
Ways that I am learning the various Rules and activities is by having an enrollment agreement handy or school catalog handy to reference when I have student that have questions or concerns and also to use as a refresher and to always stay on top with the information for when I am talking to prospective students. The catalog will have answers for the rules, policies and procedures.
If I am not sure of something, I can always go to my resource book.
A lot of learning is by doing. So as new students come in and paperwork is being filled out. I think of how the information is easy to follow to the student. Does it make sense, does it flow, is it easy to understand or does it just create confusion. How can I apply questions that the student asks to the next students that comes in. Do you they have the same questions.
What I find that has been really helpful is to make a list (like a bullet list). These are the things I need to cover regarding the rules with each student. So I am always reviewing the rules, by doing it this way.
Make sure that you read through them very carefully and if you are not sure or question what a rule might mean make sure that you ask as many questions that you need until you fully understand it.
I am very happy that I am taking this training. It has helped me undertand why we do the things that we do. Being in admission I talk to students all day and they are always asking me questions. There is nothing like having a policy that you may not clearly understand and having to explain why it is the way that it is. Having the link to the OACCS, I am able to tell them that, the reason that we have the rules that we have is to protect them, and to maintain our reconization through the States Board of Sareer Colleges. More times than not even if you dont like a rule, if you understand why it is in place it is easier to comply with.
By keeping in contact with our Compliance officer and continuous making sure I have the most up-to-date information. Our compiance officer generally is good at sending out emails of any changes but it's always good to inquire as much as possible.
i do believe that the rules keep all schools on their best behavior, i alos believe when ever the state changes these rules the schools will give us a heads up and possibly more training
we have been learning them through training manuals and training programs, also by reading and learning the disclosures that we are responsible for stating to the students. We have a few programs such as this one that we have had to take as well to help us learn what is necessary.
We have weekly meetings that train us on compliance and changes in regulations. It gives me a greater sence of responsibility.
I learn rules that regulate this institution through continuous training and the websites provided in my resource binder through this training.
Luckily my institution helps make sure I am aware and adhering to all of the rules. The OACCS certainly does a great job of making sure there are endless opportunities to stay on top of the compliancy regulations. I plan on continuing to take part in future courses.
We learn through a vigorous week long training session, continued training throughout the year and we are regularyly quizzed about the proper ways to answer many of the questions students and their families have. This class also helps!
Trainings and continuing reviews of the information will help me to learn and remember the rules that regulate my activities within the institution.
Well for one, the mandatory OACCS training is essential as it disseminates information regarding the rules and regulations, where to find them at our institution, etc. I was also provided with a school catalog and a training and support manual. New and existing staff must attend weekly product knowledge trainings, which features speakers from various departments on campus. Lastly, upper management make it a point and stress that they are open for any and all questions. Change is constant so questioning others who KNOW the right answers is the best way of understanding a rule, regulation, policy, etc. when further clarification is needed.