Generally, I don’t have students asking too many questions about the agreement when they are enrolling. (They are usually too excited that they will be starting our program.) Because of this though, it is my responsibility to make sure they are aware of the policies and information contained in it before they make the commitment and sign.
No, the students primarily ask questions related to financial aid but very few about policies and procedures in other areas. That is why it is important to explain the areas, the policies and procedures, as you go through he paperwork. I see students often overwhelmed by the amount of information and just wanting to get everything signed to be enrolled. If one was unscrupulous, students could be taken for a ride. This further supports the high ethical standards one must possess when recruiting and enrolling students.
I make sure that I circle the information for them so that they pay specific attention to that section
No, quite the opposite actually. I am not sure if it the perception there is so much paperwork to do and they are in a hurry, if people have been conditioned over the years to not read the fine print, if it is a matter of trust, or just negligence, but most students just initial and sign after the reps explanation.
Yep, I make sure that all of the areas are covered and make sure to ask if they have any questions after going through each section.
Actually no. I thought students would have more questions when going through the enrollment agreement. Many times I have to actually slow the student down to make sure that all of the points on the enrollment agreement are covered.
Students generally ask more questions about things that might be unclear to them in their program of interest or maybe even in the catalogue. I think the parents Ive seen have been the ones to ask more questions focused in on the policies and enrollment information. This is not always true, but this is what I have observed.
I am fortunate to have a similar culture in the school that I represent. We are taught to never "guess at an answer," and depending on the nature of the question to even be willing to interrupt an interview to find a colleague who specializes in the area in question. We are also trained to give overview information regarding financing options, such as difference btw grants and loans, terms and whether credit checks are necessary for specific loan types, how much an independent or dependent student may be elligible based on info on their FAFSA, benefits of co-signers if necessary,etc. We direct the applicant immediately to Student Financial Services for an in-depth consultation, where a plan can be made and questions answered.
Typically students do not ask questions about policies. It really is my job to inform them of the polcies and procedures that they may not know enough about to even question.
I find that our older students ask alot of questions but not the younger students.
Yolanda,
Asking students to review the information in the catalog and enrollment agreement and make a list of questions is always a good idea.
John Ware
I agree. It is important to stay compliant but the student is not usually the one to ask a lot of questions regarding the policies. Therefore it is important to go over everything with them.
Actually most students do not readily ask about admissions requirements and barely scan the catalog and the enrollment agreement. I make sure my students are informed of their rights, know important information and I give them a short quiz to make sure thety have looked at the agreement and any adendums to the catalog added to ensure they are informed. I also ask them to take it home, thouroughly read it and bring a list of questions they have for me to a follow up meeting.
By the time we get to the enrollment agreement and we have gone over it, most every question is already covered. I personally try to avoid discussing financial aid except for a brief overview. I refer those questions to my colleague's in the financial aid department.
Not really. I find that we eplain the forms as well go through them together and that seems to answer the questions they may have.
No, I think we generally do a strong job of thoroughly explaining those items, so they aren't left with any questions.
No, traditionally, students do not ask many questions when getting to the enrollment agreement.
They ask a reasonable amount of questions, usually those that may need clarification. I ask them to read me the paragraph in question out loud.
Reading the document together works really well and ensures the student has read it and does understand it.
Our review with the student is very comprehensive and that may be why we get very few questions.
