To make sure our students expectations are meet we have the students do an evaluation. These evaluations are issued on the last day and ask questions that help us evaluate the student's experience. This feedback is then used to modify the course as needed.
our school also uses a end of course servay to see if the students are satified with the course material instructor and lab equiptment
We have weekly forums to discuss these topics and come up with solutions such as contacting students by phone for a personal one on one away from school.
We speak to every incoming class about what they can expect and ensure that they understand the rules. This is done at orientation and during the first week of the first course. Each class does surveys at the end of each class and 2x each year we do Support Services Surveys to measure the performance/student satisfaction with Financial Aid, Student Services, Accounting, and Employment Services.
We give an evaluation at the end of each class. They give a score and have an opportunity to voice there concerns.
We perform end of course student evaluations that covers the curriculum, instructor, and all the support departments associated with the student. We use the metrics obtained from these evaluations to target areas for improvement. Many students will share areas of concern when we have one on one opportunities with them, allowing us to use this as a tool for fine tuning.
They have instituted a multitude of checks and balances, including but not limited to; student feedback, student counsel meetings, one-on-one meetings with student services and instructor feedback/comments. Over the past two years there has been a significant improvement in what the student heard to sign and what was actually available, a change in workforce took care of that.
No institution can be perfect and students tend to hear what they want to hear, but telling out and out lies just to get a signature is unethical. Word of mouth is our biggest advocate, give them a good experience so they will tell friends or family and you will get enrollment.
There are student support systems in place. Job fairs, Town hall meetings,and other programs for the students. Student evals are given out and returned every three weeks
They ramdomly listen to scouting calls,and also check up on the recrutiors and what the field reps promise to the prospective students. they also do a ESI survey at the end of every rotation.
First is that we have people in constant monitor status if I may. There are a very large number of individuals here that take there job personally to the point that students are seeing there expectations and satisfaction levels met on amny different levels.
As a few examples; We have Great follow up through employment services to help insure there satisfaction well after they have graduated.
For the time they are in school, every 3 weeks they have the chance to fill out a student survey based on(but not limited to) that course they just completed. These are Carefully read and many ideas and suggestions implemented have come by these surveys as they have a total of 17 times to fill these out along with each oppurtunity for open comments as well.
My institution conducts an end of the course survey in order to assure that students expectations are being met and that they are satisfied. within this survey students answer question as how was the facilitator during the class, did he meet your expectations and so on, was the faculty member prepared to teach the course?
In addition, management expect students to provide comments which are used to make corrections in order to meet customer satisfaction.
One tool we use to assure student expectations are being met is - The student fills out an evaluation form at the end of each course which they are able to make any comments if they feel that their expectations are being met.
I think the most important thing in meeting and expectation is to make sure the expectation is set correctly from the beginning. We make sure the admissions rep's understand exactly how a program works, what the student is really going to learn and or do. We have meeting with the rep's on a regular basis and sit in on tours to insure correct expectations.
We try to have every innteraction with staff and students have a positive outcome.
We adress each class and let them know that they can come and talk to any staff member and get assistance. And we then follow through and make sure we did everything we could for them.
At the end of every course, students are allowed to give an evaluation of the course, instructor, equipment, training aids and training materials. Every 6 months they also have an evaluation of other student services on campus (financial aid, student services, employment services...). If the students sign their name, they can then be called out for an interview to gain a better understanding of a situation and how we can better serve our students. If there aren’t any signatures, students can be then selected randomly from subsequent classes to see if we can get a feel for where a let down may have occurred.
it all is centered around the way we teach in our labs. I try not to have the students sit in class much
We have several departments which are available to assist our students with their problems and I belive all of our instructors try to help when ever they are of aware of any problems.
There is and end of course instructor evaluation form. We have a student council. We are developing a mentor program, which has the potential to be very strong. In the past I’ve used a simple 3 question form after every presentation, 1) what did you get 2) what is unclear 3) what would you like
They have a student evaluation that the students fill out every 3 weeks and submit their satisfaction or dissatisfaction based on the performance of the different departments.
every three weeks the student does an evaluation on the instructor and the school and class to see what needs to be addressed
