Admissions Performance Group

Public

Ask a question from your peers to help you in your professional work. Seek different points of view on a topic that interests you. Start a thought-provoking conversation about a hot, current topic. Encourage your peers to join you in the discussion, and feel free to facilitate the discussion. As a community of educators, all members of the Career Ed Lounge are empowered to act as a discussion facilitator to help us all learn from each other.

julian robinson

interviewing a student with a parent presant

I think when you are dealing with perspective students and parents its always good to make them feel at ease by breaking the ice. I usually give a bio of myself first.

Allison Sievers

Follow up voicemail to student who hasnt applied

Please provide an example message of a voicemail we can leave to a student who was from an online vendor - who you sent information to two days ago who hasnt applied yet. Be sure to include a purpose, connection with caller, W.I.I.F.M, Sense of Urgency, Action to take, but still brief -under 30 seconds-if possible!

Allison Sievers

Cost objections

This module stated " By the way, cost objections translate into â€œyour school/program isnâ€™t worth this much money to meâ€. How can you overcome this objection? What is the student missing in the information process?

Allison Sievers

Objection - Feel, Felt, Found

1. Identify a common objection 2. Give example of how to overcome objection with a feel, felt, found statement

Allison Sievers

Hidden obstacles

What hidden obstacles have you encountered with your prospective students? How do you overcome these obstacles?

Allison Sievers

Closing on the phone

What is our intention with closing on the phone? (i.e. the first step for the student) How do you encourage students to take that first step? Please provide an example of your dialogue

Allison Sievers

Probing questions

On average, how long do you take probing with your caller on our phone script? What are your top 3 favorite probing questions?

Allison Sievers

Prospecting

How can you do prospecting if you do not cold call and recieve leads through a call center warm transfer?

Allison Sievers

Buying committe

Let's talk buying committe. What does this look like with online enrollment and online sales. Who could be the possible buying committe? How do you engage them into the process? (Do you now?) What would be the benefit of doing so?

Allison Sievers

Do people care about how much you know?

The 1st module had stated that people don't care about how much you know - but rather about how much you care. Do you believe this to be true? Have you expierenced this yourself as a consumer? What prompted you to buy? Trust, caring, knowlege? Please provide detailed examples

Allison Sievers

Analyze your calls

Do you analyze your calls after hanging up the phone? * Not based on the students reactions or discussions, but based on how you handled the call. * Do you search for things you may have done differently to improve the call or result? * Are these mental notes or do you keep track of what your goals for phone improvements are?

Allison Sievers

Professional on the phone

How would you define being professional on the phone? Please provide 3 to 5 examples.

Allison Sievers

Weaknesses and Strengths

What might you identify as possible weaknesses for yourself on the telephone? What do you believe are your strengths?

karla melo lira

Ethical Process

conduct an ethical process to enroll a prospective student is vital key to build trustable relation.

Faye Roller

Techniques that can be used to block out distractions when listening

Does anone have any insight on techniques that can be used to block out distracting surroundings? For example...a hectic office, co-workers, phones riinging, etc.

Faye Roller

Making conversation notes on your student for future use

I sometimes have to make notes of certain subjects or goals discussed when speaking to students. I found it was easier for me to remember how to best connect with them when speakng to them in the future. Even jotting down there favorite activities so that I can bring that subject up again...does anyone else do this? Or is this trying to hard? When speaking with so many students / potential students its easy to get confused.

Kevin Martinez