I have pretty good knowledge about our institution as I've been working here for many years. I know the programs, the admission requirements, the financial aid process, I know about the enrollment agreement, about program termination, refund policies, and all the policies and procedures that govern the institution. I know about CIE and the accreditation process. I know about the services we provide towards placement, and that we cannot promise a job, only help with placement. I am discovering the admission requirements, length,and curriculum of the new RN program we were recently approved for. By making my notebook that includes all statutes and rules and regs of CIE I am now discovering the rules and regs of CIE.
I agree it is crucial to know about the going-ons in other departments; it is crucial in being an effective admissions coordinator. Essentially, these other departments play a pivotal role in providing students with the knowledge in making an educated decision in regard to pursuing a particular career.
I have been a Director of Admissions at my school for the past two years, and considered myself to be very knowledgeable about our institution and our programs as well as policies and procedures. I am learning a lot about marketing and academics, two worlds that I was not familiar with, and I'm starting to discover new things about our profession.
I have an A+ in knowledge of my institution. I know the rules and regs of the institution, I know the programs, the entrance requirements, the enrollment agreement; I know about financial aid and tuition, the organizational structure and I discovered that the admissions staff need a background check
Knowing the difference between my school and others can be a great marketing tool
I rate myself as very knowledgeable since I have worked at our institution for almost six years and have been involved in Admissions, Compliance, Financial Aid and Marketing at different times.
Maribel,
For the very reason we are in this industry...
I have been at my institution for many years. Every day to this day i learn something new. For the most part, I am very knowledgeable about my institution and take pride in what services we offer.
My knowledge is about 8 out of 10. I'm constantly learning new things and trying to keep up with everything. Sometimes it's hard as things are continually updating and changing. By keeping on top, it's helping me to have the proper knowledge for myself and the students.
We are a relatively small institution so I think that I know our programs fairly well. We only have 5 undergraduate degrees and 2 graduate degrees.
Through this training I've realized though that I need to know more about our undergraduate program. We offer our program at an accelerated pace and I would like to sit in on one of those classes so that I can give our prospectives first hand experience of what it's like in our institution.
I'm more familiar with our graduate program because I am enrolled as a student in it.
I just started working at my institution at the beginning of the year and I have learned so much and will continue to learn about our Universities objectives. A big transition was going from a fairly large state school to working for a private school. There are similarities and there are differences, but none the less, its certainly a learning process that I enjoy. The main difference is the lack of bureaucracy in the smaller private school. There still is one, but not as vast.
Annette,
Learning opportunities happen every day. Keep on learning!
Julie,
Excellent advice. Keep up the good work.
I have worked at my institution for almost five years and was new to the industry when i came on board. Having had a background in mortgage lending, I had a fairly easy transition into the Admission Department and then into Financial Aid. I feel confident in the information I am able to provide to our students and find that staying abreast of updated guidelines is crucial for accuracy. Giving an honest answer of "I don't know, but will find out" has served me well and has forced me to "dig" for information from many varied resources..be it manuals, supervisory discussions or questions to other industry professionals. There isn't a day that goes by that I haven't learned something new and that's what keeps my job exciting! Our school catalog is very well written and our staff well trained..the students deserve accurate and informed answers..effort is a must and the knowledge I've been able to acquire is very rewarding on a personal level.
I agree. Organizational charts should be limited to name and title for employees to understand the chain of command. In this business, things need to be referred to other departments and the departments need to work together from beginning to end to provide customer service in all areas concerned with attending a college. From an employee perspective, staff need understand how to escalate things and this creates organization...if followed.
I have worked at our isnstitution for less than six months, but I have worked hard to learn the ropes, so to speak. I have found it invaluable not only to educate myself from the catalogs, program discriptions, and various written matierials; but also through participation. I have sat in on classes, and asked program directors questions first hand. Also receiving services such as deept tissue massage has certainly made it more credible, especially when the students do such a fine job in their clinics.
I don't think it's possible to know too much about your school, the programs and services that are offered, and the personnel that are employed at the school. This knowledge will allow you to present your school with confidence and accuracy.
I don't think it's possible to know too much about your school, the programs and services that are offered, and the personnel that are employed at the school. This knowledge will allow you to present your school with confidence and accuracy.
I know a lot about my institution, however i feel you can never know too much. My institution provides ongoing training which is very helpful in measures of success.
While I would not say to an applicant, "I don't know," you are correct in that I do refer the applicant to the appropriate expert. I explain that while I may not be able to answer the in-depth questions regarding Financial Aid, I would be happy to transfer/refer the applicant to one of our highly knowledgeable Financial Aid representatives for further assistance.
