It is definitely helpful to let a pen remember what the mind can forget!
Hi Ammie!
I loved your idea of keeping the journal and will definitely pass it on to new reps I am training!
We can then address their questions at our weekly admissions meeting!
Thanks for the idea!
I have added dividers for each of the programs we offer at my school separately from the course catalog. This allows me to be able to find information as well as add new programs or new information to existing programs more easily. I also keep a section for meeting/training notes and handouts. In this section I keep a journal by date of problems that I encounter or questions I have for my boss or associates to be addressed at our daily or weekly meetings. It has helped me greatly as a new rep to keep organized. I review it often to stay sharp so that I know what I need to know to best represent my school and help prospective students.
I have added dividers for each of the programs we offer at my school separately from the course catalog. This allows me to be able to find information as well as add new programs or new information to existing programs more easily. I also keep a section for meeting/training notes and handouts. In this section I keep a journal by date of problems that I encounter or questions I have for my boss or associates to be addressed at our daily or weekly meetings. It has helped me greatly as a new rep to keep organized. I review it often to stay sharp so that I know what I need to know to best represent my school and help prospective students.
@ Jenny McCulloch,
I agree, cant wait to get home to separate all my information by tabs...
As of today I have a copy of the Administrative Rules for the State Board of Career Colleges and Schools, staff members email addresses, contact #'s, the course outline and student handbook.
I tried to be as thorough as possible when assembling my notebooke, printing all the suggested materials as well as the completed quizzes and tests for my own quick reference.
I had not previously realized that the information in a course catalog had to meet requiremetns of the state board; I had thought that they were simply meant to be information deemed necessary for the student by the school.
I like the idea of having everything centralized. In my position of training new reps quite frequently, this binder will be an invaluable resource and make my job so much easier! Even though new reps will be required to take this course, I feel that in going over it together during training, will reinforce the information.
Having the laws, school catalog, and organizational chart as well as paricular school rules greatly clarifies the proper procedures and strategies to be engaged in. Periodic review of the regulations is wise.
I printed the laws and rules for my notebook. I also have a catalog and an updated addenda.
The regulatory laws/rules are very informative. I can see why they must be strictly enforced to keep good practice in place. I found the ethical code of conduct for agents helpful, since it applies directly to my role as an admissions representative.
I have printed out all of the Ohio laws from this training so far and have placed it into my resource notebook. My resource notbeook also contains information pertinent to compliance issues (which I had compiled previously), an orgazational chart/staff list, and all the information pertaining to renewal of my permit. Through this training I have been able to more fully understand the responsibilities of an agent and what it mean to be one.
I have placed the Agents/Admissions Reps Regulatory Laws/Rules in my personal notebook. I have also learned that the Enrollment Agreement is a requirement, by Ohio law, for each student to review as a legal and binding contract. I had always assumed it to be a courtesy of this school.
Agents/Admissions Reps/REg laaws/rules
Tuition/feesStudent enrollment policies/practicesre
refunds/books/fees/supplies
Didn't know we had to have length of program included
Agents/Admissions Reps Regulatory Laws/Rules
Tuition/Fees
Student enrollmlent policies/practices
Refunds/books.fees/supplies
After reading the information, I decided to put together a resource notebook and make sure to highlight the main points that I believe will be most important in my job. Obviously all policies and procedures are important, but I found doing this will ensure that I learn and maintain the information.
I think creating a Resource Notebook is an exxelent idea. Instead of having all kinds of necessary information in the different places, creating notebook is very convenient and organized way of keeping all info up-to-date.
I agree, it reinforces good practices to be proficient in the industry.
I think that having this notebook is a great idea because it helps in organizing all of the information including policies, procedures, and regulations. Also, it is a great tool to refer to once you need to find the information.
My notebook that I just finished contains a copy of the school catalog, enrollment agreement, application, a seperate policies hand out, Student Disclosure, Finance information, the MaxKnowledge print outs, the Ohio Code 3332, the Agent's Permit Manual(but since it wasn't a printable version the print is very tiny...), our school's sales training, some marketing information, and my first quiz results. I think that sums it up for now, but I plan to add other things related to specific programs.
I discovered that our school's catalog is very detailed, and I learned our refund, class retake, and scheduling policies. I also met with some of our team to discuss marketing strategy.
I agree. I keep a binder with updated yearly information, and will have to research it often. With the scrutiny being placed on college recruiters we all need keep up with changing regulations.
