Understanding Retention
What is retention with respect to education? The concept of retention is to retain or keep the learner both in class and in the Academic Institution. In the past 20 years of teaching, I must first observe that retaining a student within a given class at all costs can both compromise the integrity of the institution as well as the success of the learner. In some cases, it is best for the learner to wait until a following semester to complete a course. Class retention is some cases can actually result in an institutional loss of the learner.
When might this happen? In some cases, students need to take a break. Perhaps a student has lost a relative or friend to death or suicide (which has happened in my classes). Perhaps a student has received a work promotion that requires focus and time for success. In some cases, it is best to tell a student whom asks that it is absolutely OK to wait out a term or to take fewer classes until they are ready to get back up to speed. Otherwise, retention at all costs in the current class might result in a loss of that student from the entire program.
Similarly, there are cases in which a student simply chooses not to complete the class requirements. While instructors might offer phone calls, emails, special late extensions, etc, there are cases in which a learner in not able to complete a class. In this case, rather than negatively affecting the integrity of the Academic Institution by allowing a learner to complete an entire class in the last week, it is best to suggest that the student repeat the class. Learning and achieving career goals is important and should not be compromised.
In most cases, however, retention can be as simple as sending a motivational email, contacting a learner who has not been in class for a few days, or offering a special small extension for cases of brief illness or life-related incidences.
Most students want to succeed and want to remain in class. We as instructors can certainly help them to do both.
Knowing our learners can help us to help them – in all cases.