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Ask a question from your peers to help you in your professional work. Seek different points of view on a topic that interests you. Start a thought-provoking conversation about a hot, current topic. Encourage your peers to join you in the discussion, and feel free to facilitate the discussion. As a community of educators, all members of the Career Ed Lounge are empowered to act as a discussion facilitator to help us all learn from each other.

Student with Kids

How do accommodate students that have Kids

Prospective Students

Which information we can provide to the Prospective Student from other departments?

Gathering Information

Gathering information concerning the potential student is very critical because one can proceed with with confidence all the steps in order to obtain a successful enrollment and future start.

Identifying Your Needs and Desires

It is very important in the first stages of the prospect interview to identify one's needs and desires. It sets the groundwork for a successful enrollment and eventual start.

The Importance of Proper Positive Training

Proper training is very important in all aspects of the Education Industry/Profession. It does the following: 1. It boosts the self esteem of the individual that is being trained. 2. It develops excellent morale for the school. 3. It enhances professional relationships. 4. It increases professional productivity. 5. It maintains employment.

Accountability

Accountability in all aspects of the Admissions Process is critical for the success of the School Operation. I found what is helpful is one that tracks the following: One-The # of leads received for the week, # of appointments scheduled, the # of interviews conducted, the number of enrollments achieved and lastly, the # of student starts as a result of these activities.

Effective Advertising Plan

It is critical one reviews past numbers, # of starts and conversion rates. Also what advertising was effective and creativity.

Constant Starts

What do you do if you have starts ever other week? We offer 3 new weekly/bi weekly programs that start every month and over lap each other to vary degrees. So advertising seems constant, although we do have seasonal trends and patterns where our enrollment is higher.

Community Programs

We really do not have any outreach community programs in place. We do have employers that come in and present to our classes. We used to have job fairs annually and I would like to implement them again int he future. We stopped due to low participation.

Marketing

We really do little to no radio/tv advertising. We mainly rely on the internet and our referrals from past grads. We do have an advisory board that was developed about 2 years ago. The board has been helpful in reviewing our curriculum and giving outside advice to possible modifications to make the material even more applicable to the industry.

Publicity

We currently rely heavily on alumni referrals. We also do track our demographics of our leads that visit the school. We do have a bi-weely newsletter that is sent out to all newly registered students, current students and staff. We really do not have much in the way of a press release, which I would like to develop.

Source of delivery of newsletters/press releases/news articles

Is it best to deliver the newsletters/press releases/news articles via email or USPS or both?

Listening

Ultimately listening is an important part of the "Admissions World," because you really need to find out the students desires, motivations and needs to further help the student in making the right decision.

Telephone Inquiry

Your main objective during the telephone inquiry is to find about the needs of the prospective student, answer any immediate questions about the program, and to set a one-on-one appointment. For this to occur, you need to make evident the positive outcomes the College can offer them. Your first impression needs to be professional, confident, knowledgeable, honest, and friendly. Remember, even though the inquirer cannot see you physically, they are building a mental image of you and the College during the call. Your ability to properly describe the College and its successes is essential to scheduling appointments. Because of the tremendous importance placed on the "first impression," your introduction must be accurate and self-assured. While prospective students may want all the information over the phone or by mail, you need to explain that it is more beneficial for you and them, if possible, to meet face to face, have an educational planning session, and take a tour of the College. Keep the length of a call to a minimum and focus on the benefits of an in-person appointment. Understand that inquiries can lose interest quickly. You need to schedule appointments within 24-48 hours of your phone call. Marketing campaigns are designed to generate interest and drive the inquiry to call for more information. The real key to setting an appointment with them is to conduct the telephone presentation in a conversational tone rather than in a scripted format.

Hidden obsticles on the phone call

When a prospective student is asking tons of questions that you really do not want to answer until they come to the appointment the just be brief on the subject but answer all the questions but also at the same time state that you will be able to better assist them when they come to appointment specifically because you have the paper work for them on what they are asking

Not Answering Cost Directly

Has anyone ever acknowledged the question of cost and moved on without having hesitation from the prospective student?

To Many Questions

Do you think there can be a point of asking too many or too personal of a question?

Financial Challenges

When you have a prospective student who does not have a any money to live, they are living with family or in a shelter, and has a child. How could or would you address this challenge?

Trainings that are relevant

I think we need trainings that are going to increase our ability to do better as representatives. The training I just did was time consuming yet not something I would use in my interviews.

Admissions

An Admissions Rep has to love what they do in order to be successfull! Agree?