This new generation has no goals set.

I have found that our team is divided in groups that tend to throw blame over other members of the team. I am sure that is not a new thing in any company. Friendly meetings that invite the members to get excited about projects and promotes "brainstorming", almost always create an atmosphere of cooperation and unity.

what would be the estimated time for a follow up call?

what is the appropriate number of days in a row should you call(if they are not answering)to see when they would like to Re-Schedule an appointment?

I have tried ...this is our most popular program, I have a class beginning next week, seating is limited, I'm so excited and would like to help you get started.

What should the main hidden obstacles be that should not be mentioned over the phone?

In the "TEN COMMANDMENTS" for outbound calls, Rule #3 states that we are to keep our calls brief and that the purpose of the call is to make the appointment. We are certainly to build rapport, gather information and give information, but we still want to keep it brief. On the quiz, #5 says, "It is essential that you keep your calls brief. TRUE or FALSE? I answered True since this is what Commandment #3 said. But it was marked wrong. False is the answer because we are to build rapport. These are contradictory. Please advise as to the correct course of action.

I'm wondering why in Module 1 we were told to change our tone on inbound calls but in Module 2 we were told to use an even tone for outbound calls; each call is just as important so why the difference?

Many times when we tell students under the age of 24 to come in with their parents or their parents taxes for financial aid they say they support themselves, do not live at home, or do not speak with their parents. Many parents are uncooperative and will not provide their information or sign for loans. Do you have any suggestions to overcome this? Dependent students cannot receive financial aid without parents income information.

This is a subject that is needed while others in your office are speaking

was the most interesting to me because I fell its something we always have to work on and improve

The second sentence of this module stated, you don't need to be a great writer to write a press release? I completely disagree. You must be an excellent writer! You must know how to communicate not just facts but why that press release is newsworthy to whoever you are sending it to. If it's just another copy paste or mundane press release - trust me, no one will want to publish it. TV producers, editors, bloggers, and trade professionals will ask for press releases and they will have to make an impact, if they don't..then why would your community be interested? Remember these media contacts are being pitched by thousands of PR firms and every day news - so make it relevant! And don't forget to follow-up via phone.

I have tried mirroring in the past and you have to be careful so that the other person is not consciously picking up on it and shutting you down. I always try to keep my hands in my lap, give them eye contact, smile, share stories of myself, and genuinely and sincerely help them to relax allowing them to think of their questions and concerns.

I am so aware of my body language. I have a tendency to cross my arms when I am standing speaking with a student. And now I can see how it could be misconstrued as being guarded, closed off, uninterested. I try with each student encounter to make sure we part each other's company happy.

It is so important when meeting with a prospective student that you take the time to clear your mind, relax your body and actively listen. I have found that once I am ready for the conversation, the prospective student is more relaxed and can communicate more easily. Reading between the lines is also so important in order to get to the root of the conversation. It enables you to go places that can assist the prospective student in identifying their goals.

What kind of programs do you have in place in the community? From what you've learned in this course, what programs could you put in place?

I'm curious to hear what type of messages if any would you leave if the phone number is not the prospects number, for example maybe a parents, friend or other family members voice mail?

I appreciated the Admissions code of Conduct attachment to this first module. it has everything that was discussed in the module plus some. This guide can remind us to become more human and not focus on the numbers so much. Asking the correct questions can help us better understand the students hopes and dreams for the future. the Code of Conduct provides us with amazing reminders and well as encouragement to always be looking for ways to expand our knowledge. Developing an upbeat and positive relationship with the student will help us understand them more, what their goals and ambitions are. Its important to enroll a student who wants to be working in the industry, or field because they are genuinely interested. this lesson taught me to not get caught up in the numbers, investigate and take the time to get to know educators of tomorrow!

At our school - we often do not get the opportunity to meet students face to face prior to the enrollment. So - email and phone communication skills are really important. However - the information provided in this lesson can be applied to any aspect of business and life. How we act, behave, listen and respond can positively or negatively impact any situation. For me personally - I have to slow down, focus, listen and not interrupt. Often - I have so many things going through my head all at once - it is often difficult to achieve these objectives. However - the most effective conversations happen when I can focus and listen.