I am a high school rep so learning about how important body language is in communicating is very helpful.

Working as advisers, gives us the opportunity to learn about students' needs. How to use that information to benefit the student's academic growth?

It is so easy to hear a persons problem and tell them what they need to do to fix it. However sometimes our advice is not always the best advice. Work with a person by building a sound relationship with the person by understand where they are and how your guys can work together to solve their issue or problem.

Take your time to listen to the information someone is giving you rather in person or over the phone. You don't want to miss out on what someone is telling because you will not be able to help them unless you hear the whole story or matter.

Sometime a person can see you over the phone, your voice tone, your responds..People can see what type of day you are having just by the way you speak to them over phone. We should always check our smile to make sure its up and not down....

I was out eating one day at a one my favorite places that I love to eat. An older man walks in with rough looking hair, baggy jeans, a very old looking plaid shirt. Right behind him a younger man walks in with a business suite on very clean cut, shiny shoes with a very in a hurry look on his face. The waitress informed the old man to give her a second and she asked the younger man how can she help him, I felt unfairness form in my heart. The younger man said I need to order something to go and I’m in a hurry so can you please cut the small talk and take my order. The waitress took his order and offer the young man to have a seat at the bar while he waits, she left the older man still standing there waiting on her to help him. The younger man got his order paid and left, she then picked up her tip and then went to the older man and asked if he was ready. The older man asked to speak to the manager so the lady we and got the manager and as the manager walked up to the older man the expression on his face was very uneasy. The older man inform the manager what happen and he said he didn’t like it not one bit…..The manager said I’m sorry Mr. Taylor it will never happen again…The waitress with an I don’t care look on her face asked the manager who he was he said that’s the District Manager he just came from hunting and wanted his favorite dish…..Also he asked if I would let you go……The power of presentation can be the seen or unseen, always make sure that we present ourselves not based on what we see….

I personally don't think it's ever to late to apologize for a misinterpretation or a miscommunication. It's a similar rule of thumb that we have all heard of which states "customers always right". I don't feel like you cold ever go wrong with it.

The admissions field is a tough field to be a level 1 listener, how can someone combat this state of mind to be more successful?

Does the lack of eye contact always mean that someone is either lying or nervous? In some schools you get students that are international students, and their culture or customs might differ than those of our culture and customs. In these situations what is the best way to handle these encounters?

One thing that I kept thinking of as I went through this module was that most schools have a good amount of military members who attend, and in the military or at least in one branch that I can speak on behalf of we/they were taught to not use any body language in conversation, which was taught when going through boot camp, and enforced through out their military careers. With that being said would you think that it could also be a good idea to keep in mind the background of students. In this case military members in specific?

I have never used refined statement for emails. Can some give a generalize statement.

I think it is safe to say that tracking leads from start to finish is the achllies' heal for all educational institutions. How do you track your leads as close to 100% as possible? The link example, Campus2000, seems to be a great option but one would like to investigate as many as possible. Are there any other tracking system softwares out on the market that come highly recommended? As expected, this online course is packed with great resources and to move forward to streamlining our institution or any other institution for that matter, a top class tracking system is needed before anyone of us can moved forward fully. With that being said, I welcome any tracking systems recommendations and/or reviews.

I sometimes have a hard time between the two. I understand the two but I still get them fixed up.

I have been taking courses about listening better. I have improved very much but still feel I can continue to improve in this area.

I really found this course to be much better than I had anticipated. This was my first time taking an online course. It was challenging but at the same time very informative. I really enjoyed it very much.

Many great points stated. All I can say is that I will be reviewing the topics in this sections to see what our institution can put into play. One this is recording information. I believe in the power of information. We do not go a good enough job in recoding results, etc from our advertising and marketing efforts. Looking forward to using some of these topics in bring some light to our institution.

Hello All! Internet marketing to reach leads is nothing new. Companies far and wide invest in this medium to promote their businesses and they should. How to reach new customers is changing. It is becoming social. The TV age lasted over 50 years. Yes a long time. Companies spends million for creative advertising agencies to create new witty ads. But there is the problem. We are bombarded with thousands of ads per day and almost all get blocked out. People turn to their social groups. Deep down we all know that we are not going to talk to our friends about something average or boring. We are going to talk about something worth talking about. So instead of sinking millions into ads that will get washed out, lets reevaluate our product, make it unique and interesting, turn to the social media to communicate it to our niche, have it talked about because it is unique then create new business. Put the millions for TV advertising into research and developing of new exciting offerings/courses, etc.

This is an issue for me. I sometimes feel unsure of the way I may come across when bringing it up to a potential student how important it is that they keep up with hygiene

As part of one of our post event reviews, I incorporated the use of the SWOT analysis tool which allow our Organizing and Implementation Team to go over the strengths, weaknesses, opportunities, and threats of the held event. These then form the starting block for the Team as they look forward to improve the planning and execution for the next year. It worked great because all comments and observations, like in a brainstorm, are welcomed.