Our institution has strict guidelines concerning compliance and integrity. We have "shoppers" come in to make sure we are always compliant. Our phone calls are recorded, so we can listen to them and make sure we have compliant answers.
Specific strategies inclued 3rd party secret shoppers, consistent evaluation by Director's to ensure that employees are stating facts.
Finally consistent training on product knowledge, updates on changes in state and federal regulations.
I agree, my institution also provides strict guidelines to follow.
Our institution has provided strict guidelines for discussion with potential students. We have forms and guidelines we cover with every student that way the information shared is accurate and consistent with all students
The college I'm employed by places a high regard for ethical practices and compliance. Managers for this institution are required to conduct observations to ensure compliance of all college, state, and federal guidance. Our “recruiters†are also required to take and pass compliance related assessments at least 2 times per year. Observations can often assist managers with determining training needs as well.
Our institution records all calls and we use a mystery shopping firm that visits our school to make sure we are in compliance.They also do phone shops. We also have scripted compliance answers to certain questions that must me quoted verbatim.
by conducting information seminars at least twice a year.
Education starts with the institutes staff. Never guess in regards to a question, provide honest answers which will keep you compliant,
It is very important for an institution to have options in regards to the educational model it presents.
We institute a check list of all necessary forms required to enroll a student.
Our institiute is an educational body for future professional, all papaerwork is regulated by the licensing body therefore Compliance is a necessity!
This institute has set forth guidelines that need to be followed by all personnel in order to be compliant and remain an integrital educational body for the profession for which is stands.
lots of compliance trainings, recorded calls
we make sure we have the conversation with every student about accreditation and what it means to them and why we hold it. compliance is something that we are tested on all the time from our DOA or from our peers.
During our weekly admissions meeting, our director keeps us updated on institution wide compliance and accreditation regulations.
When a prospective student calls in, 99% of the time the calls only go to the recruiter. Anyone else answering the phone answers only general questions, such as, start dates, total of tuition, etc. All the prospective's information is taken down and given to the recruiter.
Our institution has weekly refresher meetings concerning compliance. We also have shoppers that call in to ensure all admissions and financial advisers are providing students with the correct information. Our school has also provided every employee with the schools "Core Values" which consist of Integrity, Student focused outcomes, commitment, Service excellence and respect.
We record all calls with potential and current students at our institution. We also have weekly compliance meetings held by our Director and make sure that we guide students through each part of the enrollment process.
We have regularly scheduled training meetings to make sure we are providing the best service and information to all of our prospective students,we also critique each other and share feed back to stay within compliance.
My institution has provided strict guidelines for discussion with potential students. Monthly conference calls, meetings and emails are a few of the means in which we are kept up to date on any challenges.
