Our school does multiple reviews per quarter of everything from the phone call process to the interview. Everything is scripted but with enough room to allow us to sound human and effectively take care of the students questions.
We have compliance meetings once a week to refresh our memories.
We refer the student to our consumer information and catalog to make sure all students know the school regulations and reps stays compliant.
Our institution provides training every week. Training is a great benefit because it allows everyone an opportunity to ask questions as needed in order to remain compliant.
we always tell prospective students about our accredidation
Our calls to potential students are constantly monitored for compliance and feedback is given to the admissions representative in a timely manner. A compliance violation is taken seriously with outcomes ranging from a formal written warning to termination.
We also use a series of disclosures. It is kind of a fail safe for the student.
I have personally been mystery shopped a few times during the three years that I have working in Admissions. Knowing that shoppers call in to the campus and also visit the campus encourages our admissions department to maintain compliance and integrity.
Our institution created forms that are a part of acceptance paperwork that is given to students before they apply to the university. Examples of these forms are that list the accreditation of all programs that are offered at the campus. These forms are given to the students as a part of the admissions paperwork before they can enroll into the university. Also, tuition cost sheets are given to the students before the start the program so there are is no misinformation given to the students.
Allison,
Your insitution has put a lot of thought and planning into ensuring compliance and integrity. The implementation of a compliance specialist at each campus is a solid addition to ensuring a consistent message and communication regarding compliance and integrity issues. You also mentioned secret shopping, this is something that my institution does as well and it has proven extremely beneficial in helping us develop and improve upon our compliance focus.
Our institution has implemented compliance and integrity into each thread of our admissions process/procedure as well as our organization. We have a company wide do's and don'ts list, company specific value statements as well as department specific value and ethic statements. Compliance and integrity is also part of our training program.
Our calls are monitored as well and I think that is so important. It keeps everyone accountable to doing work with integrity.
At our school we make sure that our tour is fairly structured with a book that we go through with students in order to not skip over any information that is pertinent to the integrity of the college. Currently, we are going through the accreditation process for a program and regardless of whether they apply or not we have a discolsure form that they must sign in order to stay in full disclosure. I find that students are much more comfortable if they know that you aren't trying to hide anything and it only develops more trust with the student. As an admissions rep at our school, we are such a vital part of students success.
Our accreditation wall is visible and a part of our tour with every prospective student. We are always well stocked with all disclosure material for easy access. Compliance and integrity is our focus.
We have continuous training with our Admissions team on a weekly basis. We also have different quizzes that our team can take to ensure that they are knowledgeable in all catagories of compliance.
We have extensive training on compliance and regulations. We have quarterly testing and mystery shoppers to ensure we are compliant.
We monitor phone calls and meetings the are held with potential students to ensure we are compliant. As a result, we are able to offer immediate training.
Our school constantly monitors our phone calls, interviews, tours and provides us with constant feedback and training to make sure everyone knows the correct information.
I feel as if continuous training is needed, and a nessesity to ensure that all information, regulations are abided by.
Our school does that same process everything is fine tuned and scripted so that all prospectives have the same customer service, tour, and literature given.
