Our calls are constantly monitored & we have weekly meetings with discussion of calls.
Our institution has specific guidelines and regulations we adhere by in admissions. You should always be honest and not missleading in anyway.
I agree completely. Making good hires is essential in maintaining a compliant workplace. You're only as good as your weakest player!
We keep a very close eye on employees and make sure that we're constantly monitoring the language we use when working with students. We use our state disclosure forms and also make sure we're explaining the enrollment agreement and disclosures very thoroughly so that the student has all the information that they need to make a good decision. We expect our admissions representatives to be transparent with students and monitor this closely.
Are school has it's own compliance and monitoring department which listens to both recorded and live calls, if a rep. is found to be slightly non-compliant then they will be coached and reviewed by their manager to avoid future violations.
Our institution has put in place an approved script for presenting the institutions benefits, programs, and pricing to prospective students. Implemented a compliance program inclusive of "live" and "recorded monitoring of calls and a "comments to avoid" pamphlet and checklist to assist every recruiter.
Specifically, our institution has regular inspections and observances to ensure that all representatives are complying with all regulations. Calls are recorded, interviews are observed, and students are followed up with by multiple departments and people to ensure that the information is communicated by the correct department in detail.
I have had mystery shoppers calls which keeps me on my toes. With the training we have on compliance and regulation we are always holding up to compliances and regulations.
Compliancy is taught on a weekly basis. We are going over situations as a routine. Integrity shows a pride and self respect which is indicated to the students which also creates a confidence and trust while adhering to the laws.
In an effort to comply we use a uniform script which all recruiters have been certified on in training. In addition, for checks and balances we have quality control strategically monitor recruitment calls to ensure a succesful result for the end user.
we have training and a script to read to help keep us on track.
In addition to walking a potential student through all the steps of enrollment,our school randomly monitors each representative to make certain that each call is compliant.
Our institution has bi annual compliance-related training to make sure it's employees are aware of the rules and regulations surrounding our job functions.
Our institution has provided us with specific guidlines that we must follow on each every call.
To comply with state and federal regulations, we have implemented talking points and scripts to be used. The scripts are mandatory. To ensure the scripts are being used, calls are monitored and recorded by our QA department.
Our Institution has implemented compliance policies in alignment with our instiutional accreditation agency, states where we offer participating program, and government agencies; that every employee must adhere to. We are each required to obtain proper training,liscensure and ensure that we successfully comply to all quality assurance measures imposed by our Institution.
Our institution has implemented a few different strategies to assist the organization in remaining compliant with regulation standards. An example of a few would be the addition of boot camps to assist in fine tuning of presentation. We also have a Q.A. or quality assurance department that monitors calls to ensure that our growth as representaives of the company is healthy and in the right direction.
My institution provided manitoring along with consistant updates to school regulations. This has helped the institution provided a service to the student when it come providing accurate information about school proceedures.
Our instition has a well developed training program, as well a quality controll team to assist once training is complete. We also have several continueing training and compliance opportunities.
we have went through the proper training to diclose all information that a student need to know as far as meeting all compliane issue and accreditation requirements
