My school monitors and listens to calls on a regular basis. We have 3 levels of violations with increasing penalties leading to immediate termination if a recruiter commits a major infraction, such as knowingly lying to a student.
We have implemented a comprehensive training program as well as a compliance department designed to catch any infractions and train/correct those that violate.
At our institution we have implemented scripted responses to compliance questions that is regulated through corporate policy . These questions must be answered within the script tha we are given and in no other fashion should it be taken out of order from the script itself. We even have mystery phone shoppers that monitor the representatives phone calls at our institution.
Our institution has a fully committed Quality Assurance staff that monitors the staff continously and provides immediate feedback. Not only does their job responsiblity provide quality assurance but it is in real time to provide instance access to rectify any compliance or quality issue.
From reading the information regard this matter, ITT Tech institution has provided strict guidelines for discussion with potential students. Therefore the calls and meetings with our students are constantly monitored and we often require to keep updated.
Our institution has provided strict guidelines for discussion with potential students. Our calls and meetings with potential students are constantly monitored and we meet often to keep updated on any challenges.
We too have many shoppers who check and make sure we are in compliance. We check on each other as well to make sure our team/departments are informing our students of correct information. Once a month I am required to check on my admissions team and vice versa.
Making reps aware of mystery shops and providing training to them in areas of compliance. Outlining the importance of compliance as it relates to their jobs
At our institution, we disclose our admissions process to the student during our first face to face meeting. We use open-ended questions to prompt our students to discuss their concerns.
Our institution also has stright guidelines, and a department whose sole purpose is to approve and disaprove what we present before we present it. They even monitor the language we use when presenting.
In order to maintain standards of compliance and integrity amongst all staff, our institution has adopted several strategies. This begins with proper training of staff members to know how to best share information with a potential/current student in their specific department and when to pass them along to a team member in a seperate department who has more expertise in the matter. We also have implemented quarterly meetings to keep staff and faculty well informed of how the instituition is achieving benchmarks and any other information staff members need to be aware of. In Admissions, we use Disclosure Forms to assure that we have properly informed our students of the necessary information, prior to enrolling. Our institution also makes sure that students are aware of our Open Door Policy and who they should go to when they have a question, comment or concern in a specific area.
At our campus, there are constant reminders that compliance in recruiting is very important. In addition, we often look at doing training or workshops as a way to keep these issues fresh in our minds. Transparency is encouraged!
Our institution has a strict policy of insuring all of it's employees are ethical and compliant when it comes to integrity with State, Federal, and accreditation agencies. We ensure every employee first understands the specific regulations and then have each one of them sign documents committing to upholding the high standards we have. In addition to that we have Directors of each department spot check to ensure compliance and integrity are being upheld in the processes occuring at the campus level.
There are a myrid of check lists in place to ensure compliance. We constantly meet and go over the checklists.
Our institution has many policies in place ranging from required manager observations to ensure compliance as well as random shoppers.
We have implemented scripted responses to compliance questions that is regulated through corporate policy . These questions must be answered in no other fashion other then what is on the script itself. We continue to have mystery phone shoppers that monitor our representatives phone calls.
My institution encourages compliance and integrity by having a training meeting once a week and going over potential issues and of course recording calls. I am always up-front and honest with students. I feel that it is my duty to do that because, in the end, if a student is unhappy, it all started with me. I take pride in knowing that I am helping a student jump start their future career. What is the point of that if I steer them in the wrong direction?
We have compiance and integrity meetings and training days often to ensure that we are all in compiance and giving the most integrity to our prospects and students. This is not just for the lively hood of our students, but for the institution as a whole and every employee in it.
Our institution has implemented recording all phone calls to ensure that compliance and integrity are being upheld in every conversation.
We have secret shoppers who call in regularly. In addition, we record ALL of our phone calls.
