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Ask a question from your peers to help you in your professional work. Seek different points of view on a topic that interests you. Start a thought-provoking conversation about a hot, current topic. Encourage your peers to join you in the discussion, and feel free to facilitate the discussion. As a community of educators, all members of the Career Ed Lounge are empowered to act as a discussion facilitator to help us all learn from each other.

Maurice Taylor
Maurice Taylor

Improving Retention

To improve retention; it is a collective process. It involves the work of the entire institution. Everyone should be concerned with the well-being of all students...
Maurice Taylor
Maurice Taylor

Intervention

Once a problem is discovered; the responsible parties can seek out ways to support and bring about change...
Maurice Taylor
Maurice Taylor

The Fear to Achieve

Many students fear success... they want it but doubt it's in their realm to reach. When challenges arise, out of fear they seek to run.
Maurice Taylor
Maurice Taylor

Student Retention

To keep students in a program involves creativity, a high standard, motivation from the instructor and the will from the student. The challenge however stems when the unpredictable challenges occur...
Sabrina Scruggs
Sabrina Scruggs

involveme nt

Student involvement is critical in the students success
Sabrina Scruggs
Sabrina Scruggs

orientation

Orientation is a very important part of the enrollment process
Sabrina Scruggs
Sabrina Scruggs

mentoring

I always try and mentor my students the best I can
Frank DELPIZZO
Frank DELPIZZO CHEP

Improving Retention

I think positive works better. The students I think will never ask to repeat anything. I try asking questions and always say great job. I think this helps them feel better even when answer isn't correct.
NATHAN KULP
NATHAN KULP CHEP

Being easy will keep students; being tough will run students off

I believe this is a powerful part of the course. So many feel they need to "give it to them", but it just doesn't work. It's not doing anyone justice... That's not why they are here!
Yolanda Wells
Yolanda Wells

Mystery shoppers

Mystery shoppers are another way to help the company improve customer service. The person give an outside evaluation to help company become more competitive.
Yolanda Wells
Yolanda Wells

Feedback

Creating a personal relation with the customers is always important. Calls to follow-up on experiences and ways to improve service helps with continuous evaluations for improvements.
Yolanda Wells
Yolanda Wells

Touchpoints

Creating a lasting impression on your customers helps improve your outcome. The front door impression is always the selling point of any business
Yolanda Wells
Yolanda Wells

Customer service

It is alway good to define your customer to help service your target population.
Yolanda Wells
Yolanda Wells

Jobs

In the passs teaching students interviewing strategies in class and practicing during in role play exercises has motivated the student participation. Practicing completing applications, interviewing, and negotiating a good salary can be priceless activities for the inexperienced student.
Yolanda Wells
Yolanda Wells

Student trust

Students appreciate when instructors keep them on track, are respectful and patient, and go the extra mile by providing study notes, worksheets, and other tools for the student to be successful.
Yolanda Wells
Yolanda Wells

Mentor

Ideal mentors are those who want to function in that role. In other words,that means that a mentor can come from within the faculty, staff, student body, graduates, employers, and just interested people.
Yolanda Wells
Yolanda Wells

Traits

Each program student may share some core commonalities the is makes a good determinate of how serious the students are about the programs
April Ford
April Ford

Customer Service

It is important to recognize the efforts made by a team involving customer service. it is just as important to reward the team for a job well done with customer service. Being able to discuss the goods, bads, and the uglies allows everyone to hear differenct methods in resolving any issues that may arise. Customer service is not only provided to the student, but to the staff as well.
April Ford
April Ford

Interactions

One of the questions mentioned the attention to detail of a person who comes into contact with a student. I liked the answer pertaining to the security guard. He or she took the time to get to know the student by his or her name, a family fact, greeted daily, but also held up the rules. This is important, lets the student know he or she cares and still performs his or her job without bending the rules.
April Ford
April Ford

Interest

I feel it is important for a prospective student to take a short survey to find out what interests them. This would be a useful tool for the admissions represetative to better assess and assistance to prospect into the appropriate field. I also believe the admissions representatives need to have some understanding into the job fields.